Complaints Officer

6 months ago


Maidstone, United Kingdom Blue Arrow Ltd Full time

We are currently recruiting for a Complaints Officer for our NHS client based in Maidstone ME16.**Salary**: up to £16.96 per hour (Band 6)
- Location: Maidstone ME16
- Hours: 37.5 per week
- ** DBS required**

A complaints officer is required to work on existing complaints to review information provided by clinical divisions and use this information to draft a written response to the complaint.

Job Information
- Analyse complaint, identifying issues, themes and concerns.
- Review information already provided by division, ensuring that it has addressed each concern and identified learning/improvements where possible.
- Identify any outstanding information required to address the complaint concerns
- Use information to draft a Trust response to the complaint

Skills required are:

- Attention to detail.
- Strong communication (particularly written)
- Drafting experience desirable.
- Analytical skills desirable.
- Adequate typing speed.
- Knowledge of case management systems (Datix/InPhase)
- Not essential but clinical knowledge
- Not essential but knowledge of the Trust

A full Job description and person specification will be sent to suitable applicants.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.


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