Reception Administrator

4 months ago


Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full time

Deliver a high level of customer service in all interactions with patients, their partners, and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times. Provide a friendly and approachable patient reception service for the Hewitt Fertility Centre. Deal with all patients, visitor queries and concerns received at the Reception Desk using judgement and discretion, prioritising queries and providing nonclinical advice in relation to administrative arrangements. Ensure any queries that are not able to be answered by the reception team (eg medical issues) are passed on to the appropriate member of staff.

Register new patient data on Meditech and IDEAS as required eg Demographic information, equality monitoring data. Make new appointment for patients 1st IVF clinic attendance. Make follow-up appointments for patients leaving clinics as required. Invoice patients for top up medication, take payment as required.

Be aware of activity in the waiting area and liaise with Unit staff to keep patients informed of any delays, including use of the electronic message board. Keep the waiting area tidy. Work flexibly to cover the hours of operation including weekends and Bank Holidays, Undertake general administrative support within the service as required by the line manager.



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