Repairs Advisor

3 weeks ago

Norwich, United Kingdom Norwich City Services Limited Full time

Norwich City Services Ltd. is seeking an exceptional Repairs Advisor to join our dedicated team. In this pivotal customer-facing role, you will be the first point of contact for our clients and their customers, taking ownership of enquiries and delivering outstanding service.

**Key Responsibilities**:

- Evaluate the urgency and nature of repair requests, determining appropriate responses and scheduling
- Ensure accurate diagnosis of repair jobs, guiding residents step-by-step to achieve "first-time fixes"
- Skillfully operate a range of IT systems to resolve enquiries promptly
- Deal with stage 0 complaints, aiming to resolve issues at the first point of contact.
- Collaborate with the wider team to contribute to enhanced organizational performance.

**What You'll Need**:

- Relevant training or experience in customer service, ideally in a social housing contact centre environment or repairs.
- Computer literate with the ability to work over multiple systems.
- Proven ability to handle a diverse range of customer enquiries with empathy and resilience.
- Strong problem-solving skills and the capacity to make sound decisions.
- Excellent written and verbal communication abilities, with a talent for clear, concise responses.
- Proficiency in using multiple computer systems and software packages.
- The ability to thrive in a fast-paced, pressurized setting while maintaining exceptional attention to detail.

If you are a customer service professional with a passion for delivering outstanding experiences, we want to hear from you. Join our team and be central to our "right first time" approach, providing efficient frontline services that exceed expectations.

**Salary**: £24,211.04 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 15/03/2024

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