Customer Service Advisor

2 months ago


Norwich, United Kingdom Lovells Automotive Group Full time

Working within the team at Pronto Accident Repair Centre (Norwich) you will handle all aspects of customer journey, from initial contact including collection and delivery of the customers car and the courtesy car, following the repair progress and updating the customer throughout the repair journey.

There will be full training and a personalised coaching program this so you are competently able to complete a vehicle damage assessment (Estimate) this will be done with the support of our centralised estimate compliance team.

Once up and running after 10 -12 weeks of intense coaching, you will begin the journey to managing a full portfolio of 30-40 live cases that are at various stages of the accident repair journey

It is not essential that you have previous experience in the accident repair industry though we would prefer that you have previous in customer service of some description.

You will have held a full UK driving license for at least 3 years and you will have no more than 3 points on the license

This is a full time permanent position.

Working hours will be Monday to Friday 8am through to 5.30pm or 8.30am through to 6pm you will also work every 4th Saturday 8am through to 4pm

There will be full training and the opportunity to become qualified in the Vehicle Damage Assessing and or Business Administration and Customer Service through the IMI Automotive Qualification Pathway

**Requirements**:
Full UK driving license

3 years since passing your driving test

You will have no more than 3 penalty points

Previous Customer Service Experience

Excellent telephone manner

Smart and Business Professional Appearance

**Benefits**

Working in a team where there is training and support

An opportunity to be part of a motivated and customer focused team who strive on delivering an outstanding customer service experience

Working in a modern accident repair business with a great working and team environment

Excellent Sage Benefits package



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