Office Advisor
1 month ago
RepairsAdvisor / Customer Service Advisor
Job Type: Full-time
The role will initially commence on a temporary basis and will become permanent at the 13 week stage however permanent applications will be considered
We are looking for a dedicated Repairs Advisor to join our Building Services team. You will be responsible for managing incoming calls, addressing customer enquiries, diagnosing repairs, and scheduling appointments to ensure high-quality service delivery.
Comply with data protection principles and safeguarding policies, maintaining the security of sensitive and confidential data.
Handle initial complaints effectively to resolve at the first point of contact and prevent escalation.
Participate in user acceptance testing and proactively escalate any web/system issues.
Work collaboratively within the internal teams, supporting colleagues and contributing to enhanced organisational performance.
Proven experience in a customer service or call centre role
Experience of repairs or building services environment would be advantageous
Competent in using a variety of IT systems and participating in user acceptance testing.
Knowledge of data protection and safeguarding policies.
Team player with a commitment to continuous improvement and building productive working relationships.
Please apply online or contact Maxine or Andrea at Reed Norwich
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