Lettings Team Leader

2 weeks ago

Liverpool, United Kingdom The Riverside Group Full time

**Job Title**: Lettings Team Leader
**Contract Type**: Fixed Term Contract - July 2023
**Salary**: £33,841.59 (£37,298.49 achieved after 12 months successful performance in the role)
**Working Hours**: Full Time 35 hours per week
**Working Pattern**: Monday to Friday
**Location**: Liverpool - Hybrid

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

**Working with us, you’ll enjoy**:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**The difference you will make as a Lettings Team Leader**

In this role you will lead and manage a team delivering a quality lettings service for social housing, working closely with colleagues from Asset Services and Housing Services to ensure that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Finally, you will drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value for money

**About you**

We are looking for someone who is customer focused with great communication skills, both verbal and written as you'll be talking to and supporting lots of different customers.
Negotiation skills and the ability to manage conflicting priorities are important as you will need to manage business and customer requirements to reach outcomes that work for both.

**Role Profile**

In this role you will be:

- Lead the Lettings Team to deliver end to end management of empty homes, ensuring excellent cross functional working, to constantly drive down rent loss. Build constructive relationships with colleagues in Asset Services and Housing Services, collaborating to deliver reductions in re-let times
- Champion the customer and lead by example, role modelling our Riverside values, to create a strong customer focused culture. Lead the team to achieve high levels of satisfaction with the lettings process and establish a positive relationship with new customers at the start of their tenancy.
- Proactively manage and motivate a highly skilled and adaptive team. Provide clear direction and regular communication and engagement opportunities, reviewing work outputs, setting improvement targets and appraising individual performance.
- Support the Head of Lettings in their role as Strategic Lead, contributing to the improvement of processes and ensuring compliance with legislation, policies, nomination agreements and strategies. Ensure that void management and new tenancy data entered by the team is accurate, and provide meaningful and reliable reports to the Head of Lettings as required.
- Lead your team to inform, contribute to and deliver plans and strategies in line with corporate frameworks, such as Risk Registers, Business Continuity Plans, Service Improvement plans etc. Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity, and Data Protection.
- Contribute to the development and review of relevant budgets, ensuring income and expenditure (as appropriate) is robustly managed in line with Group financial controls.

**Person specification**

**Essential**
- Demonstrable commitment to Our Riverside Way values.
- Proven ability to lead and motivate teams, and to manage and report on performance.
- Knowledge of social housing regulation relating to allocations & lettings.
- A strong customer focus, with excellent communication and influencing skills.
- Results driven with strong analytical skills and experience of providing meaningful management information.
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
- Demonstrable experience of effectively managing stakeholders.
- Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same.

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