Lettings Administrator

1 week ago


Liverpool, United Kingdom Caro Lettings Poets Place Full time

Lettings/Student Property Manager

**Responsible for**:Sales & Marketing admin support Lettings

**Job Description: Lettings/Student Property Manager**

**Responsible for**:Lettings Administration, Property Management, Customer Service, social media & Marketing

**About Caro Lettings**

Caro Lettings is an exciting residential and Student property business. We offer good quality rented accommodation, in easily commutable locations, with a management service that makes life simple. Our target market is the ‘Next Generation of young renters/ Post Graduate/ Career driven - the young professionals who are switched on to Liverpool City-life, social media and convenient lifestyles.

We’re building a portfolio of residential properties; currently we have 5 schemes, our next buildings are in the planning stages. We will be operating 430 units, with more in the pipeline.

Caro Lettings and Student Living is well funded, and has big plans to own and manage over 700+ apartments within the next 5 years.

**About the role**

The role is based in a dynamic environment and we don’t want to be to set in stone about what you have to do, but the key areas of responsibility are:
**Lettings Administration**
- Updating the property portals (Rightmove & Zoopla) and our website to ensure all upcoming flats are listed on the market
- Supporting the Senior Lettings Coordinator with the enquiry to reservation process
- Preparing tenancy documentation
- Managing and updating our social media accounts.
- Dealing with incoming maintenance issues.
- Serving Legal notices on Tenants.
- Ensuring properties are fully compliant

**Know Your Market & Competition**

We’re aiming at the ‘NextGen Renter’ community, so it is desirable that you:

- Understand ‘NextGen renter’ demographics and aspirations
- Have a general understanding of the Liverpool and sounding area rental market, particularly the build-to-rent and Student sectors
- Be aware of the CARO product

**Customer Service **(with the support of the CARO Operations Team)
- Gain the respect and support of our tenants, through delivering great customer service and understanding the CARO brand values
- Dealing with, and escalating on complaints in a timely and professional manner

**Knowledge and Experience**
- Social media skills (essential)
- Outward going cheerful and helpful, team focus
- Experience of working in an environment where customer service is paramount

**Skills**
- A good range of IT skills - particularly Excel
- Customer care / Can do attitude/ flexibility
- Self-starter / ability to work using own initiative
- Organising and planning skills / diary management/ time management
- Assisting with the delivery of successful open days including the preparation and execution of event launch plans and requirements
- Working with our property managers to develop community initiatives and plan tenant events

**Salary**: From £15,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Liverpool City Centre, Merseyside: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: One location

Application deadline: 15/02/2023
Reference ID: Caro/let/admin 2023feb
Expected start date: 13/02/2023



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