Customer Support Administrator
2 weeks ago
CONTRACT TYPE
**Permanent**
CLOSING DATE
**01-Aug-2023**
SALARY
**£22,777**
Your new organisation
Southend-on-Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend. Southend itself is a vibrant place to live and work, offering coastal living alongside excellent and fast transport links into London.
Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment. As a Unitary Authority we are responsible for all local government functions ranging from regulatory services, transport, public health, and parks through to planning, social services, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in several exciting regeneration projects makes our Council a great place to work, learn and make a difference.
Your new role
An exciting opportunity has arisen for a Customer Support Administrator to join the Customer service team on a full time and permanent basis to provide administration support to various front line operational teams in Children’s and Adult’s social work, Education and Public Health. This contract is offered on a hybrid basis which is a combination of working from home and office.
Customer Support provides a range of customer focused administration, transactional and support services for citizens, internal customers, partners, and suppliers of the Council. The Customer Support Administrator role is an administration and customer service professional who works as part of a customer support team to deliver a range of administrative and customer service activities as directed. Learning and developing an understanding of existing processes and systems, developing basic knowledge of services provided by Southend City Council. Providing support such as word processing, data entry, updating databases, meeting support, minute taking, directing customer queries, inbox processing, basic financial data entry.
What you need to succeed
What you'll get in return
If you join the Council, you will enjoy a range of benefits including flexible working (with a blended approach to office and home working), salary sacrifice schemes, **25** days holiday in a full time contract (excluding bank holidays) and excellent training and development opportunities. A full list of benefits provided by Southend-on-Sea City Council can be found on the Jobs at the council web page under the "Why Work for us Tab".
What you need to do now
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