Commercial Mortgage Assistant 12 Month Ftc

6 months ago

Milton Keynes, United Kingdom Allica Bank Full time

**About Allica bank**

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers

**Department Description**

Operations carry out all day-to-day transactions of the business. The Operations function within Allica has wide-ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Accounts, with aligned card activity), alongside our own internal stakeholders. We are particularly focused on the following, ensuring that the bank adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times:

- Slick digital account opening, and in life servicing.
- Payment and reconciliation activity.
- Treasury operations.
- Customer due diligence through Know Your Customer, Know Your Business.
- Lending pipeline management.
- Quality assurance and control.
- Issue resolution.
- Complaint and dispute resolution
- Effective record keeping and data management.
- Support of all change initiatives.

**Role Description**

The purpose of the Commercial Mortgage Admin Assistant role is to ensure the best possible customer experience for Allica’s lending products from Decision in Principle /Offer stage through to loan drawdown and completion. Working closely with the team, our Business Relationship Managers, our legal and valuation panels and our Underwriting teams you will be providing high quality administration and customer service.

**Principal Accountabilities**
- Ensure front-end Decision in Principle and Offer Letters are managed to a high quality and within SLA.
- Fee management and collaborating with the Payments team (i.e non-nominated account issues, payment enquiries etc).
- You are able to manage your workload and working day to ensure adherence to the team’s service level agreements and quality expectations.
- Maintain good working relationships with all legal and valuation panel partners to ensure smooth and timely exchange of correspondence and communication.
- Able to build and maintain relationships with core internal stakeholders also; Underwriting and Business Relationship Managers being key.
- Maintain true and accurate records for each case worked on.
- Ensure compliance with Bank’s policies, procedures and guidelines together with all appropriate regulatory and statutory requirements, implementing actions to protect the Bank’s business at all times.
- Adhere to the Bank’s brand and culture values, ensuring that all accountabilities are undertaken in accordance with the Banks policies and procedures, and good client outcomes form the basis of decisions made.
- Communicate relevant information to team members, senior management and other interested parties ensuring essential features of the situation are understood, enabling informed decisions to be taken where appropriate.
- Maintain clear and accurate internal records for MI and monitoring.
- Maintain and update customer records, including data entry into FMS, the Core Banking system.
- Assist Operations team and other departments as and when directed.

**Personal Attributes & Experience**
- A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
- Excellent analytical and problem-solving skills developed from a Commercial Mortgage based background if preferable.
- A generic knowledge of the commercial environment and lending pipeline management.
- A good level of financial and commercial awareness.
- Excellent oral and written communication skills, along with strong relationship management skills as the role works closely with a number of internal and external stakeholders.
- Excellent organisational and IT skills.

**Working at Allica**

We want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- 25 days holiday - with the option to Buy/Sell
- Pension contributions
- Discretionary bonus scheme
- Private health cover (with the option to add family members)
- Life assurance
- Income Protection
- Family friendly policies including enhanced Maternity & Paternity leave
- Season ticket loans

**Don’t tick every box?**

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you

**Flexible working**

We know the ‘9-t

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