Receptionist (12 Month Ftc)

3 months ago


Milton Keynes, United Kingdom Personal Group Full time

**Location**: Milton Keynes, Office Based

**Salary**: £21,500 - £23,000 per year DOE

**Contract Type**: 12 month Fixed Term Contract, full time 37.5 hrs

**Do you consider yourself a highly organised and confident individual, with the ability to work effectively with multiple systems?**

If the answer is yes, we would love to hear from you

**Role Objective**:
To be one of the welcoming and helpful receptionists for all our visitors, contractors and employees to our fun and friendly office. Alongside general reception duties such as answering and redirecting calls, to administering visitors guest passes, you will sort and upload all claims forms and documents into our data system. You will also partake in conducting hospital checks to help our customers complete their claims and promote a great customer experience.

**Benefits**
- 25 days annual leave with option to purchase additional holiday days
- Private medical insurance
- Employer contributory pension
- Free travel insurance for you and your family
- Life assurance - 4 x salary
- Practical Health Plan
- Salary sacrifice options include retail discounts platform, share ownership plan and more

**What you'll be doing**:

- Working alongside two other Reception/Claims Customer Champions to manage and coordinate front of house, taking ownership of its presentation and ensuring a welcoming first impression for all guests.
- To promptly ensure that all relevant parties are notified on the arrival of their guests, in line with our security policies.
- Professionally answer all incoming calls to the switchboard and transferring appropriately when applicable.
- Undertake claims and policy administration including the set up of claims, sending out claims forms, post logging, filing and claims diary management.
- Sort and distribute post around the business.
- Ensure compliance with employment legislation, “Treating Customers Fairly” (TCF) and other relevant legislative requirements.

**What are we looking for?**
- Previous experience in a front of house role using a switchboard is essential.
- Administration in a financial or claims service would be an advantage.
- Strong customer service and attention to detail skills.
- Professional and confident speaking with people, face to face and on the telephone.
- Basic Microsoft word and excel skills.

**Why Personal Group?**

Founded in 1984, Personal Group has grown to become an innovative and leading provider of employee reward and benefits, specialising in providing purpose-built employee engagement solutions.

Since its formation, Personal Group has followed its vision to help organisations build and maintain a healthy, happy and productive workforce. Our environment and culture provide a healthy and flexible place to work, where colleagues are treated fairly and rewarded for their hard work and results.

AIM-listed since 2000, our strategy is focused on widening our footprint across a broader range of industries, predominantly by driving insurance sales through new and existing channels, transforming reward and benefits, and accelerating our SME offer.

Demand for our services has never been greater as employers put an increased focus on improving their employee value propositions. Employers increasingly see employee benefits and well-being services as essential for recruiting and retaining staff in a competitive talent market.

Post-pandemic, we’re seeing sustained demand for our affordable insurance products, both from employers looking to make their workforce more resilient, and employees who want some financial security in case of ill health or death.

As a socially responsible business, we ensure that our offerings across the Group are fair, reasonable, and accessible to all reaches of society, and joining us will give you the chance to be part of a dynamic company that is constantly looking for ways to support our clients in engaging their employees.



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