Team Administrator

7 months ago

Eccles, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

Job Summary/Purpose

The Team Administrator will be responsible for receiving, processing, scanning and forwarding of referrals: agreeing, amending and issuing appointments.

Management of the CPA forward planner to ensure all CPA appointments are booked within the agreed timeframe.

The post holder will provide an administrative function to the Multi-Disciplinary Team, minuting meetings, filing and other general administrative duties.

In order to meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust.
- Processing of all referrals into the service, ensuring that all relevant Health & Social Care systems are updated in accordance of that referral.
- Typing of all clinical correspondence
- Management of the CPA forward planner to ensure all CPA appointments are booked within the agreed timeframe.
- Preparation and minuting of meetings including MDT, daily team meetings and safeguarding.
- Provide a comprehensive administrative service to the MDT including the management of meetings, appointment management and a range of other administrative duties.- Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
- To directly negotiate appointment slots with clinicians in order that service users can take place within stated target times and standards according to the NHS Plan. Processing of all referrals into the service, ensuring that all relevant Health & Social Care systems are updated in accordance of that referral.
- Typing of all clinical correspondence
- Greeting service users, carers and other visitors when required.
- Direct making of appointments according to clinical requirement set out by the clinicians, and agreed with service users.
- Arrange patient transport when required in accordance with Trust policy.
- Management of the CPA forward planner to ensure all CPA appointments are booked within the agreed timeframe.
- Support the Payment By Results (PbR) process in regards to identification of review dates and ensuring this is raised with relevant clinical staff.
- Identification of service users whom their appointment may fall outside the target timeframe.
- Management of the clinic capacity available and flagging this up should it fall short of what is needed.
- Provide a general appointment booking service for service users as required.
- Typing of all business correspondence
- Identification of any other issues that may pose a risk the service users, carer or delivery of service.
- Provide a comprehensive administrative service to the MDT including the management of meetings, appointment management and a range of other administrative duties.
- Preparation and minuting of meetings including MDT, daily team meetings and safeguarding.
- Devise and maintain filing systems appropriate to the service and complaint with information governance guidance.
- Oversee the day to day work and delegation of work appropriate to banding of other clerical and temporary staff working within the team.
- Any other duties commensurate to the role.
- Ensure trust guidelines, policies and procedures regarding confidentiality, disclosure information and the Data Protection Act are observed at all times.
- Undertake training to ensure they are fully aware of booking policies within the Trust.
- Ensure letters are sent to service users and GPs
- Identify and report all facility issues in line with local procedure.
- Prioritise telephone calls, including distressed service users, carers and relatives and ensure the team are aware of the urgency.
- Accurately record and communicate all messages
- To be conversant with all functions of the Electronic Patient Record (EPR) system, in relation to the booking of appointments and have the ability to interrogate other relevant systems as appropriate.
- Ensure all demographic details are up to date at the point of referral, referring to the Summary Care Record (SCR) when required to ensure all details are entered in

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