Support Desk Administrator

4 weeks ago


St Ives, United Kingdom Interaction Recruitment Full time

Interaction Recruitment are representing a well established client based in St Ives Cambridgeshire, who are currently recruiting for a Support Desk Administrator to join their team on a full time permanent basis. Monday to Friday 8:30am - 5pm. Offering astarting salary of £20,800 + bonus.

**Key Responsibilities**:

- Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
- Logging all requests in the appropriate software, ensuring all relevant information is recorded. Requests are categorised accurately and prioritised in accordance with their agreed impact and urgency
- Ensure that all owned requests are resolved
- Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
- Use effective communication to proactively manage customer expectations
- Updating client portals
- Making SLAs and attention to detail is essential.
**Necessary Skills**
**Essential**:

- Proven ability to accurately follow procedures
- Adaptable and flexible to change
- Ability to work under pressure with a can-do attitude
- Organised and able to multitask
- Excellent time management
- Work well as part of a team
If you have the skills and experience listed above please send your CV to or call.



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