Accounts Receivables Coordinator

3 weeks ago

London, United Kingdom F&W Networks Full time

**Accounts Receivable Coordinator**
- **Overview**_

Owning the responsibility for Hey Broadband customers being billed correctly end-to-end, from sign-up health checks to monthly bill run to end of contract/renewal/cancellation and Debt Collection. Owning customer billing issues from moment issue is reported to resolution, including all communications to customer. Ensuring that customer invoices are raised accurately and on time and carrying out administration duties and system processes to enable prompt debtor collection and smooth running of all revenue related matters. Assist, manage and report on the company’s revenue by maintaining the core subscriber database, preparing monthly revenue achieved, forecasting and reporting. You will ensure that customer invoices are submitted accurately and on time and carrying out credit control to enable prompt debtor collection.**Responsibilities**:_
- Working within the Finance team to providing exceptional administrative support to implement world class billing and collections processes for Hey Broadband.
- Liaising with Finance, Customer Service and Sales teams (incentives) to ensure a smooth running of daily tasks
- Being a monitor for Product pricing and Sales incentives
- Accurate processing of daily and monthly contract invoicing
- Assisting the Product Manager with company revenue and ARPU (month-end tasks)
- Following the correct processes for customer upgrade/downgrade and termination requests
- Supporting our Vulnerable customers with paper billing (weekly office presence required)
- Owning and managing payment plans for financially vulnerable customers
- Carrying out credit control procedures to ensure that all customer invoices are paid on time and pursuing late payers
- Confidently assisting customers with invoicing and payment queries
- Daily bank reconciliations with a high level of attention to detail
- Ensuring all payments are allocated correctly to customer accounts and invoices
- Support Government voucher schemes for new and existing customers
- **The Deliverables**_
- Processing all activated customers with 95% and above accuracy within each month with mínimal invoice queries
- Ensuring all requirements are met for each activated order and pursue the Sales team for any missing or incorrect information
- Assisting the Finance Teamto ensure high standard debt figures
- Maintaining a good relationship with Sales and Customer Services teams
- Timely and accurate completion of daily/monthly tasks
- Provide administrative support to Finance Team
- Support Warehouse with managing assets
- **Skills, experience and qualifications (required)**_
- Excellent verbal and written communication skills
- Proven track record of dealing with customer queries
- Demonstrable, strong knowledge of credit control and collection processes
- Demonstrable experience of raising invoices and credit notes
- Knowledge of account reconciliations and be able to provide customer statements
- Intermediate Excel skills
- Aptitude for accurately and reliably following detailed procedures
- Ability to prioritise and manage own work
- Fast, observant, organised and self-disciplined with a keen eye for detail
- Able and willing to work as part of a growing team
- **Skills, experience and qualifications (desirable)**_
- Experience of subscription-based revenue business
- Salesforce or similar CRM experience
- Financial force experience
- Direct experience of subscription-based revenue business desirable

**Salary**: £26,000.00-£33,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flexitime
- Private medical insurance
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in London

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