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Horizon Centre

3 months ago


Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

To work closely with the other members of the centre team to ensure the efficient delivery of customer service. To meet with users of the centre to discuss specific needs and make appropriate arrangements. Provide support to external users of the Centre as and when required. Liaise with internal and external training providers, venues and internal/external customers.

Planning and organisation Provide daily room checks at start of day and end of day to ensure room space is set up and suitable for teaching and learning. Conduct regular checks of rooms and shared spaces with the Horizon Centre throughout the day. Proactively seek feedback on customer service and manage initiatives to improve user experience. To ensure robust processes are in place for the effective administration of the Horizon centre service.

Opel 4 training reports Maintain records and databases in line with requirements. To coordinate learner feedback, analysing and producing reports where necessary. Responsibility and accountability Preparing and printing registers and logging attendance via The Hive. Recognise hazards within the centre and report, in line with Trust policy.

Support the Horizon system for reserved parking spaces, including responding to enquiries, confirming bookings and updating signage daily. Share responsibility for responding to enquiries via the IT helpdesk related to The Hive. Monitor stationery use for the centre, e.g. photocopier paper.

To provide administration to a number of education programmes as delegated by the Horizon Centre Support Manager and as required by the team leads. To manage day to day queries in relation to the Learning Management System, using own imitative and problem solving. Meet and greet new users of the Centre. To manage the opening and closing procedure for the centre.

To arrange and take minutes of any Education meetings as required. Responsibility for users Undertake all communication in a way that is appropriate to the communication needs of the user. Policy and service responsibility Complete photocopying, post sorting and other general or shared office duties. Attend relevant training and act as fire warden for the Horizon Centre.

Understand and follow GDPR and confidentiality policy. Use Datix to report incidents, where appropriate. Undertake additional duties as required, commensurate with the level of the job. Responsibility for finance, equipment and other resources Order stationery on Unit 4.

Receive and administer invoices. Responsible for setting up and the delivery/collection of all training equipment/materials where necessary. Provide basic training on how to use the Av/Media equipment in the building. Responsibility for supervision, leadership and management There are no line management responsibilities for this post.

Support team members and volunteers, as appropriate. Responsible for ensuring the service runs effectively in the absence of the Horizon Centre / LMS Support Manager. To manage the opening and closing procedure for the centre. Information technology and administrative duties Word processing, data inputting and other administrative support, including compiling correspondence as required.

Ability to add data to Excel spreadsheets. Responsibility for accurate data input onto the Trusts learning management systemn (The Hive). Effectively use the Microsoft booking system for managing room booking requests and changes. Act as a requistioner for purchases using Unit 4.

Maintaining the electronic filing systems, retrieving and filing information. Provide minute taking of meetings across the Directorate To provide administration support to education Icon (Intranet) pages ensuring these are kept up to date. Responsibility for research and development Actively engage in mandatory training, additional training and achievement reviews. Undertake professional development and training, as necessary