Head of Admissions Operations

3 weeks ago

Stirling, United Kingdom University of Stirling Full time

**Post Details**
Full time
Open ended

Interviews are expected to take place on Thursday 23 February 2023.

There is an expectation that work will be undertaken in the UK.

For the purposes of sponsorship, this is a role under SOC code 2317.

**The Post**

**Post**

The Admissions and Access team, which sits within the Communications, Marketing and Recruitment Directorate, provides a fully centralised, professional admissions service, responsive to customers and stakeholders. We are committed to excellent service delivery by:

- Providing an exceptional applicant experience to a high number of applicants each year and supporting two annual intakes for different modes of study including across: access; undergraduate; postgraduate taught; postgraduate research; study abroad; international exchange; CPD and flexible learning courses
- Engaging and working in partnership with professional services and the academic community
- Being responsive to the global marketplace and regulatory requirements

**Description of Duties**
- Strategic Management _
- Strategic development of offer-making, informed by competitor behaviour and sector changes, targeting high quality, high converting applicants
- Employ new strategies to increase applicant engagement through each part of the admissions process, responsive to competitor admissions practices
- Strategic development and enhancement of service standards, responsive to the global marketplace, regulatory requirements, and immigration compliance
- Provide informed expert input to student number planning, influencing, and informing key business decisions
- In collaboration with Planning, Recruitment and faculties, shape intake targets for regulated and unregulated student intakes
- Provide insight, guidance, and recommendations on the impact of sector-wide changes, e.g., student number controls or changes in government policy
- Strategic development of entry requirements to ensure optimum market position and supporting successful student outcomes
- Work with Recruitment, Internationalisation and Partnerships teams to maximise routes for international students, including advanced entry and articulation
- Strategic development and enhancement of admissions and access practices, delivering on the University’s Outcome Agreement commitments
- Business Operations_
- Responsible for operational delivery of the admissions process for undergraduate and postgraduate programmes, research degrees, short courses, TNE (Transnational Education), study abroad and Access to Degree Studies programmes
- Lead the operational delivery of contextual admissions to achieve University’s widening participation ambitions
- Responsible for managing the entire UCAS (Universities and Colleges Admissions Service) lifecycle and delivering successful Confirmation & Clearing
- Responsible for ensuring service level agreements with partners or third-party providers are maintained
- Responsible for admissions reporting and analysis, responsive to mandatory reporting requirements
- Ensure training and development for teams to undertake fee status assessment, pre-CAS financial checks and CAS issuance
- Ensure training and development for the verification of qualifications
- Review end-to-end pre-CAS processes and procedures and system automation
- Work to promote non-traditional student routes and advanced entry, including articulation from college through promotion of Pathways and college articulation
- Service Delivery_
- Work in collaboration with key stakeholders to deliver an applicant experience which is customer-focussed and sector leading
- Ensure teams provide responsive, high-quality, accurate information, advice and guidance and to applicants, counsellors, and other stakeholders
- Foster a strong culture of customer service within the team

For a full list of duties please see the attached Further Particulars.

**Essential Criteria**
- Degree or equivalent experience
- Substantial experience of working in a student recruitment and admissions environment, with a proven track-record of excellent service delivery and outcomes, responsive to customer needs and expectations
- Ability to network and build meaningful relationships with senior internal and external stakeholders to maintain strong working partnerships
- Excellent written communication and interpersonal skills, including the ability to synthesize, present and explain complex information clearly and accurately
- Excellent analytical and numeracy skills, with the ability to present insightful analysis, to inform policy and strategic decision-making
- Experience of providing positive leadership and management, which contributes to a collaborative and innovative working environment, and encourages high performance in others
- Ability to research and solve problems using initiative and creativity, and identify practical and innovative solutions
- Proven ability to think strategically, to prioritise effectively and to balance a demanding and vari

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