Admissions Assistant

**Post Details**
Full time
Open ended

Interviews are expected to take place on Monday 10 July 2023.

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

**The Post**
The Admissions Assistant will work within the Admissions and Access team which is part of Communications, Marketing and Recruitment. Admissions and Access provide a professional admission service, responsive to customers and stakeholders and are committed to excellent service delivery by:

- Providing an exceptional applicant experience to over 35,000 applicants each year for different modes of study including access, undergraduate, postgraduate taught and research, study abroad, international exchange, CPD and flexible learning
- Engaging and working in partnership with professional services and the academic community
- Being responsive to the global market place and regulatory requirements

**Description of Duties** Administration**
- Input applicant data into student records system (SITS) with a high degree of accuracy
- Sending acknowledgments and fee status communications
- Assist with confirmation of results and update status of offers
- Work with a high level efficiency, meeting agreed turnaround times and performance targets
- Recording annual leave and absences
- Order office stationery and other goods, and book any travel required
- Assist with raising purchase orders and other finance processes as required
- Provide administrative support to Admissions Officers and the wider directorate as required

**Customer Service**
- Be a positive and proactive member of a customer-focused team with a willingness to undertake additional duties during busy periods
- Respond to enquiries from prospects, applicants, parents, teachers and advisors, providing informed guidance and advice, via multiple communication channels
- Participate in a range of on-campus recruitment and induction events, e.g. Open Days, Applicant Days and Clearing, some of which are held in the evenings or at weekends
- Explain complex processes to those who are not familiar with them with and for whom English may not be their first language, with a good level of cultural awareness

**Essential Criteria**
- Educated to Scottish Higher/ Higher National level
- Demonstrable administrative experience
- Demonstrable experience of providing a highly responsive and professional customer service
- Excellent organisational skills
- Excellent communications skills, both written and verbal
- Ability to work under pressure, meet deadlines and continually re-evaluate priorities
- Ability to work independently and as part of a team
- Ability to work occasional evenings and weekends (average four to five times per year)

**Desirable Criteria**
- Proactive in making improvements to existing processes with a positive approach to change
- Experience of using a variety of digital communication channels
- Understanding of the structure and operational procedures of the University
- Experience of using databases

**About Us**
Communications, Marketing and Recruitment encompasses: Corporate Communications, Media Relations, Internal and Corporate Communications, Public Affairs, Marketing, Web and Digital Media, and International, UK and European Student Recruitment, and Admissions and Access.

In delivering the strategic priorities of the University, we support the enhancement of the University’s reputation for excellence in the student experience, teaching and learning, and high-quality research with global impact.

The Directorate provides a wide range of services to internal and external stakeholders and works closely with the University’s senior management team and across all faculties and professional support services. By adopting an integrated holistic approach to our work, we ensure the University’s strategic messages are effectively conveyed and understood by our stakeholders across all communications platforms.

**The University**
The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe - addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society - and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus