Receptionist

2 months ago

Swansea, United Kingdom Swansea Bay University Health Board Full time

To work as part of the team and as part of the larger team to deliver an efficient, reliable, safe and friendly service. To welcome patients, carers, relatives, visitors and other health care staff on arrival to the unit and to be responsible for registering patients on arrival and checking and updating patient details. To relay any patient medical information to professional staff as well as checking patient information Adastra and WPAS system and updating as appropriate. To maintain medical and nursing records, together with all reports, results and X-rays for patients and correspondence from other departments.

This includes sourcing and tracking case notes from other departments or wards in the Hospital. To prepare clinics in advance for the clinicians within the unit in a timely manner. To be responsible for all the filing of reports (when signed by the doctors) daily, including those received after patients have left the unit. To be responsible for dealing with accurate patient admittance and discharge documentation and accurately inputting computerised patient information on WPAS.

Ensure all patients are admitted/discharged from the unit. Ensure that the patient and G.P. details are correct for each attendance. To assist in answering enquiries from patients, medical staff and members of the public, update patients regarding unforeseen delays and any other relevant information and undertake ward clerk duties in a courteous manner.

Process all case notes via WPAS tracking system. Request case notes from locations throughout the Organisation, when applicable create additional volumes or new case notes, respond to similar requests in a timely manner. To provide cover for clerical colleagues as required within the directorate. Print patient identity labels ensuring information is correct, updating as necessary.

Responsible for faxing and photocopying as identified by the appropriate member of staff, which may include confidential or sensitive information, ensuring any confidential material not required is disposed of correctly. To attend departmental meetings as appropriate. Provide non-clinical information or guidance to patients/relatives. Distribute/redirect as required clinical and patient correspondence.

Assist with general clerical duties as necessary including receiving, delivering and sorting mail. Participate in training, orientation and induction of new ward clerks to their new role, sharing knowledge and skills as directed by the Ward Sister or the Support Manager. Attend education and training activities in line with Departmental and Organisational objectives as agreed. To take responsibility for personal development and education.

Liaise with other departments e.g. Ambulance, to check transport times. Liaise with clinical staff regarding patient admissions/discharges to the unit.

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