National Head of Operations

6 months ago


Wantage, United Kingdom Collegiate Full time

**Overview**

Collegiate UK has a great opportunity for a newly created role to join the growing operational team to support the delivery of Collegiate UK’s vision ‘To be the first choice for students by creating the best experiences and providing a home environment where everyone feels safe, comfortable and belongs’.

Reporting into the Director of Operations, the role has ultimate day to day responsibility of the management and leadership of all sites within Collegiate UK’s portfolio. The activities that are captured under the management area are those that ensure the business has effective operational monitoring in place and meets all of its statutory obligations. The second area of the role is the provision of leadership, establishing sensible metrics and ensuring that the correct people with regard to fit, experience, culture and values are recruited.

**Key Responsibilities**
- Ensuring that the business has effective operational monitoring in place and meets all of its statutory obligations, and that these tasks are conducted in a timely and efficient manner. The activities that fall into these sections are;
- Asset management
- Sales management
- Financial management and delivery of budgeted NOI
- Risk management
- Safety management
- Operational compliance
- University relationship management
- Customer service/satisfaction
- Residential life management
- Business development
- Commercial management - input into budgets and adherence to budget targets, occupancy commitments and cost plans
- Relationship management - initiate and anticipate potential to enhance and grow client business identifying development opportunities
- Operational management - implementation of revenue generation and cost management initiatives to support and enhance the UK operation. Development and implementation of operational efficiencies to streamline services and product delivery
- Ensure Collegiate UK retains operational and compliance accreditations adequate to its operational needs
- Facility and asset management - oversight of site level asset management in line with asset management plans
- Customer service - ensure appropriate strategies are in place to resolve any issue that may arise with key stakeholders in an effective and prompt manner
- Health, Safety and Compliance - ensure the maintenance of safe work places in the UK, that supporting procedures to safety and training are maintained, current and that staff are kept up to date with changing responsibilities, legislation and obligations
- Leadership and direction of the operational teams including performance development and management,development of operational capabilities, implementation of values throughout operations
- **Experience & Skills**
- Extensive experience in leadership in operational roles with accountability for country level outcomes. Demonstrated leadership and management experience of multiple sites
- Excellent written communication skills in preparing correspondence, submissions, presentations and reports
- Superior organisational skills with the ability to set, manage and lead competing priorities
- Communication skills which promote positive relationships with staff, stakeholders and clients
- Articulate and persuasive and able to communicate operational initiatives and outcomes to a broad range of stakeholder groups
- Energetic, passionate and driven with a desire to achieve outstanding results in a team environment and ensure the highest standard of outcomes
- Extensive experience across any or all of hospitality management, commercial services in higher education, or large scale specialist residential property management

**Job Types**: Full-time, Permanent

**Salary**: £75,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Wantage


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