Motor Finance Complaints

2 weeks ago


London, United Kingdom Page Personnel - UK Full time

Motor Finance specific Complaints role in leading Fintech company
- 5 month role with long term opportunity and option for fully remote work

**About Our Client**:
Leading Fintech company in London. One of the fastest growing Financial Services companies in the UK.

Ensure exceptional customer service is provided to complainants and ensure they are aware of the complaints procedure/policy

Acknowledge, draft and send out complaints promptly written and verbally

Respond to all complaints within set time limits, systematically and fairly

Resolve customers' queries within agreed authority, investigating the cause of individual complaints and where required gathering information from relevant departments

Ensure complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clearly

Make suggestions to improve processes and documentation to reduce complaints

Manage any administration that may come with resolving a complaint. E.g. arranging Hire cars or vehicle transportation

**The Successful Applicant**:
Must know the Consumer Rights Act inside out.

Be experienced in handling Motor Finance Complaints / Auto Finance complaints (12 months +)

**What's on Offer**:
£160 a day

Motor Finance Complaints

Contact
- Simon East
- Quote job ref
- JN-062023-6100058
- Phone number
- +44 207 645 1419



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