Client Service Trainer

7 months ago

Chelmsford, United Kingdom Aon Corporation Full time

Posting Description:
**Client Services Trainer**:
Are you an Insurance Client Services Trainer, with deep understanding of products, policies and industry regulations? If yes, we may have the perfect opportunity for you.

**Aon is in the business of better decisions**:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**:
As a Client Service Trainer, your key responsibilities will include:

- Devise and deliver training across multiple platforms in an efficient and effective manner.
- Positively contribute to the continual improvement.
- Design, prepare, facilitate and/or review all areas of the training to meet the needs of the business, including amending all training documentation as and when required, in accordance with procedural updates, systems changes and legislative and regulatory guidelines.
- Keep up to date with developments with systems, practices, and procedures.
- Report and escalate any identified risks, training or performance issues.
- Work with senior leadership to ensure team is resourced with sufficient well-trained and well-motivated staff delivering to highest standard using best practice processes.
- Achieve any agreed Key Performance Indicators (KPI’s) and contribute positively to the team performance.

**How this opportunity is different**:
This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day. This is an exciting time to be joining the client service management team as we expand into new Pod Team structure which is a collaborative approach by UK and India based colleagues delivering to client portfolios. The office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Client Service Lead in UK. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months. There will be opportunity to connect with and learn from colleagues around the business as you play your role in Delivering Aon United to our clients.

**Skills and experience that will lead to success**:

- An ability to prepare and deliver training material to a group or individual in a confident, creative and engaging manner.
- Proven ability to build strong relationships in a virtual and multi-cultural team.
- Deep Understanding of Insurance products, policies, industry regulations.
- Work using own initiative within agreed boundaries, as well as in a team, to achieve maximum results.
- Ability to interpret information, identify risk and provide feedback in a clear and concise manner.
- Ability to work under pressure and flexibly to meet business deadlines.
- Ability to be agile and adaptive, to be flexible, open to and embracing change.
- Meticulous attention to detail.
- An effective communicator and presenter.
- Self-disciplined, organised, and results focused.

**How we support our colleagues**:
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

**#LI-sc1**:

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