Delivery Lead

5 months ago

Ashford, United Kingdom National Grid Full time

**Delivery Lead**:

- Location: Warwick, GB, CV34 6DA Bexey, GB, DA5 2AW Ashford, GB, TN25 6AF Dartford, GB, DA1 5PS Gravesend, GB, DA11 8HX Canterbury, GB, CT2 7PX- Division: Customer Management- Job Type:
- Requisition Number: 53162- Department:
- Job Function: Customer Experience and Marketing**About the role**:
**We are looking for a Delivery Lead to join our Customer Connections Team working on a Hybrid basis. This role will require you to travel to our office in Sellindge up to two days a week and also come into our Head Office in Warwick as and when needed. On all other occasions you will be working from home.**

The Delivery Lead role sits in the ECS (Engineering and Consultancy Services) team within the Customer Connections directorate. The key part of this role is to primarily to manage and co-ordinate activities on a long-term enduring maintenance contract at the National Grid Sellindge substation/site.

Working with key stakeholders from Asset Operations to Network Operations (Planning) this role entails a mixture of account, contractual management and operational delivery. Whilst focusing on operational delivery and providing excellent customer service; you will be required to be the first point of contact for matters of escalation and playing a pivotal role in ensuring job requests are resourced and planned for delivery.

Working closely with the ECS Delivery Co-Ordinator and providing mentoring support to ensure activities are managed and executed effectively. Being responsible for KPI’s and SLA’s; there is a need for strong financial management to ensure ECS generates the expected revenues and profit.

**What you'll be doing**:

- Manage a strategic customer contract ensuring work is effectively planned and carried out to customer expectations, managing multiple stakeholders to ensure effective delivery of planned, reactive and one-off work
- Work collaboratively with Asset Operations and Network Planning teams to plan and execute customer works.
- Assist with potential contract renewals and placements for new services. Managing existing contractual arrangements to ensure service level agreements are effectively met.
- Proactively managing customer relationships anticipating customer requirements offering additional services above those requested in the contract. Working with the Business Development Manager on significant new opportunities
- Point of escalation for the onsite delivery team and wider ECS team addressing any issues or complaints with suppliers, customers or internal stakeholders on a timely basis
- Stakeholder management across the business to ensure customer requirements are understood and to facilitate required action to improve employee and customer satisfaction.
- Lead on consolidating and reporting on Customer and Stakeholder Insights for ECS business ensuring action following feedback.
- Secure ECS future revenue through gaining regular long term workload requests from all customers

**About you**:
We are looking for someone with experience of taking the lead on conversations regarding contracts and the negotiations that come with them. You will have demonstrable experience of working with a multitude of stakeholders, being able to navigate contracts and have the ability to plan up to 2 years ahead - keeping abreast of what is happening within these contracts at certain points in time.

You may come from a project management background, an operational delivery background or you may just have learned experience of managing multiple stakeholders and multiple contracts at any point. There will also be line management responsibilities in this role, so having experience of managing a team would be beneficial.

This is an exciting role in which every day comes with a different challenge. You will be working on a key infrastructure site liaising with internal and external stakeholders on a daily basis

**What you'll get**:
**Starting salary of £45,000 - £55,000 dependent on experience**
- Annual Performance Based Bonus
- 37 hour working week
- Hybrid working model between Home, Site and Office
- Job Requirement Company Car
- 26 days annual leave, plus eight statutory days
- The option to buy additional or sell holiday days
- Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%
- Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave - so long as it’s relevant to your role
- Access to several flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few
- Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
- Access to a numerous apps which support health, fitness and wellbeing

**

  • Delivery Lead

    5 months ago

    Ashford, United Kingdom National Gas Full time

    **About the role**: **We are looking for a Delivery Lead to join our Customer Connections Team working on a Hybrid basis. This role will require you to travel to our office in Sellindge up to two days a week and also come into our Head Office in Warwick as and when needed. On all other occasions you will be working from home.** - The Delivery Lead role sits...

  • Delivery Lead

    5 months ago

    Ashford, United Kingdom Sysco GB Full time

    Company Description **Job Description**: Delivery Lead Sysco GB Homebased **The Role**: We are hiring for an experienced Delivery Lead who will be responsible for the delivery of all projects, programmes and small change within their business area of Digital, Commercial & Merchandising This role is responsible for the overall running of the delivery...

  • Stores Lead

    5 months ago

    Ashford, United Kingdom QinetiQ Full time

    **Job title**: Stores Lead **Location**: Ashford, Kent **Company**: QinetiQ Target Systems **Salary**: Competitive **Hours**: 37 hour per weeks About the role We are currently recruiting a Stores Lead to join QinetiQ Target Systems (QTS) within our Production Team. QTS is a wholly owned subsidiary of QinetiQ Group PLC specialising in the design and...

  • Customer Delivery Driver

    3 weeks ago

    Ashford, Kent, United Kingdom Tesco Full time

    About the RoleAs a Customer Delivery Driver at Tesco, you will be responsible for delivering excellent customer service and ensuring that our customers receive their shopping in a timely and efficient manner.Key ResponsibilitiesDeliver customer shopping trips in a safe and efficient manner.Provide excellent customer service and respond to customer queries in...

  • Customer Delivery Driver

    4 weeks ago

    Ashford, Kent, United Kingdom Tesco Full time

    About the RoleWe are seeking a skilled and customer-focused Customer Delivery Driver to join our team at Tesco. As a key member of our delivery team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive their shopping in a timely and efficient manner.Key ResponsibilitiesDeliver customer shopping trips...

  • Customer Delivery Driver

    4 weeks ago

    Ashford, Kent, United Kingdom Tesco Full time

    About the RoleWe are seeking a skilled and customer-focused Customer Delivery Driver to join our team at Tesco. As a key member of our delivery team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive their shopping in a timely and efficient manner.Key ResponsibilitiesDeliver customer shopping trips...

  • Delivery Professional with Driving

    3 weeks ago

    Ashford, Kent, United Kingdom Royal Mail Full time

    Delivering for Your CommunityWe are reinventing Royal Mail for the future, and now is a perfect time to be part of it. As a Delivery Professional with Driving, you will be responsible for making billions of deliveries possible, bringing trust to the doorstep, and being a friendly face in the community.About YouWe are looking for someone who is upbeat,...

  • Test Lead

    5 months ago

    Ashford, United Kingdom Saga Full time

    Job Introduction **Test Lead** **Salary £33,000 - 37,000 dependent on experience** **FT - 35 hours per week** **Hybrid - Ashford Hybrid** As Test Lead you will lead a team of people and processes within a business area to deliver world class quality assurance testing capability for our systems and services across insurance. I do this through excellent...

  • Customer Delivery Driver

    2 weeks ago

    Ashford, Kent, United Kingdom Tesco Full time

    About the RoleAs a Customer Delivery Driver at Tesco, you will be responsible for delivering exceptional customer service and ensuring that our customers receive their shopping on time and in good condition.Key ResponsibilitiesDeliver customer shopping trips in a safe and efficient mannerProvide excellent customer service and respond to customer...

  • Stores Lead

    3 weeks ago

    Ashford, Kent, United Kingdom QinetiQ Full time

    Job Title: Stores LeadWe are seeking a highly organized and motivated Stores Lead to join our Production Team at QinetiQ Target Systems. As a key member of our team, you will be responsible for leading a team of up to 10 and ensuring the efficient and effective operation of the Stores function.Key Responsibilities:Ownership of the delivery of the kitting and...

  • Project Manager

    3 weeks ago

    Ashford, Kent, United Kingdom Ross-shire Engineering Limited Full time

    Project Manager Role OverviewWe are seeking a skilled Project Manager to join our Asset Management and Technical Services team in our office based in Kent.The successful candidate will be responsible for the delivery of projects, or key elements within projects, and manage the performance of projects end-to-end for our Southern Water Framework.This will...

  • Stores Lead

    4 weeks ago

    Ashford, United Kingdom QinetiQ Full time

    Job title: Stores Lead Location: Ashford, Kent Company: QinetiQ Target Systems Salary: Competitive Hours: 37 hour per weeks About the role We are currently recruiting a Stores Lead to join QinetiQ Target Systems (QTS) within our Production Team. QTS is a wholly owned subsidiary of QinetiQ Group PLC specialising in the design and manufacture of a...

  • Post Office Delivery Driver

    1 week ago

    Ashford, Kent, United Kingdom Royal Mail Full time

    About the RoleWe're looking for a skilled Delivery Specialist to join our team at Royal Mail. As a Delivery Specialist with driving duties, you'll play a vital role in delivering mail and packages to our customers across the region.Your Key ResponsibilitiesDeliver mail and packages to customers in a safe and timely mannerProvide excellent customer service...

  • Senior Endoscopy Team Lead

    3 weeks ago

    Ashford, Kent, United Kingdom Jarrodean Healthcare Recruitment Full time

    We are seeking an experienced Endoscopy Practitioner to lead the team, part of the Theatre complex at our acute inpatient facility.This is a full-time permanent post with a 37.5 hour working week, Monday to Friday with occasional weekends as required.As Endoscopy Lead, you will be responsible for the management and activity of the Endoscopy service in line...

  • Lead Endoscopy Specialist

    3 weeks ago

    Ashford, Kent, United Kingdom Jarrodean Healthcare Recruitment Full time

    Job Title: Lead Endoscopy PractitionerJob SummaryWe are seeking an experienced and skilled Endoscopy Practitioner to lead our team at our acute inpatient facility in Ashford, Kent. As a key member of our Theatre complex, you will be responsible for managing and coordinating the Endoscopy service to provide high-quality, cost-effective care that prioritizes...

  • Endoscopy Team Lead

    2 months ago

    Ashford, Kent, United Kingdom Jarrodean Healthcare Recruitment Full time

    Endoscopy Lead OpportunityWe are seeking an experienced Endoscopy Practitioner to lead our team, part of the Theatre complex at our acute inpatient facility in Kent.This is a full-time permanent post, 37.5 hours per week, Monday to Friday with occasional weekends as required.As Endoscopy Lead, you will be responsible for the management and activity of the...

  • Endoscopy Team Lead

    2 months ago

    Ashford, Kent, United Kingdom Jarrodean Healthcare Recruitment Full time

    Endoscopy Lead OpportunityWe are seeking an experienced Endoscopy Practitioner to lead our team, part of the Theatre complex at our acute inpatient facility in Kent.This is a full-time permanent post, 37.5 hours per week, Monday to Friday with occasional weekends as required.As Endoscopy Lead, you will be responsible for the management and activity of the...

  • Enforcement Delivery Team Leader

    5 months ago

    Ashford, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 321996**Salary**: - £32,603- This role attracts a Recruitment and Retention Allowance of £1,450 per annum. A London Weighting Allowance of £4,000 per annum is applicable for the London-based role.**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - DVSA - Enforcement**Type of...

  • Endoscopy Team Lead

    2 weeks ago

    Ashford, Kent, United Kingdom One Healthcare Partners Limited Full time

    Endoscopy Team LeadWe are seeking a highly skilled and experienced Endoscopy Team Lead to join our team at One Ashford Hospital. As a key member of our Endoscopy & Theatres Team, you will be responsible for the management and activity of the Endoscopy service in line with departmental policies, practice standards, regulation, and governance.Key...

  • Postperson with Driving

    5 months ago

    Ashford, United Kingdom Royal Mail Group Full time

    **Delivery Postie with Driving** **Job reference: 298279** **Location: Ashford (TW); Hampton Delivery Office, TW15 1YA** **Job type: Permanent contract** **Hours**:30** hours per week, working 5 days across Wed-Sun, working between **08:00** and **14:00** **Sunday working required in Brentford Delivery Centre** There has never been a more exciting time to...