Citizens Advice Derbyshire Districts

2 weeks ago

Ilkeston, United Kingdom Citizens Advice Derbyshire Districts Full time

**Adviceline Telephone Adviser (trainee role available)**

**Hours: 35 hours per week (working over 5 days)**
**(Adviceline is open Monday to Friday, 9am to 4pm)**
**Base: Ilkeston**

**Salary: £22,811 - £24,733 annum, pro rata**

We have an exciting opportunity for an enthusiastic telephone adviser to join our existing Adviceline team, which provides an excellent telephone advice service across Derbyshire Districts. Our telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice will be given over the phone, in addition to self-help materials designed to empower clients to help themselves.

Applicants need to be computer-literate, although training on our case recording systems will be given. You must be confident in working to performance targets.
Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving is desirable but not essential.

**Terms and conditions**
**Annual leave**: 35 days annual leave per year, including Bank Holidays and four days Christmas
Shutdown. Additionally, there is a long service leave of 1-5 days after 4-8 years’ service. We also offer an annual leave purchasing/selling scheme.

**Pension**: Auto enrolment into an approved pension scheme. 6% contribution by the organisation, 2% contribution from staff member.

**Sick pay**:3 months full pay and 3 months half pay (dependent on length of service).

**Other benefits: Employee assistance programme, including perks**

The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and the background and circumstances of your offence. Please get in touch to see our policy on DBS checks.

**Job Type**: Part-time
Part-time hours: 35 per week

**Salary**: £22,811.00-£24,733.00 per year

**Benefits**:

- Casual dress
- Company pension
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ilkeston, DE7 8DY: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
Work Location: In person

Reference ID: Adviceline Telephone Adviser - C.A.D.D

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