Over 65's Adviser

2 weeks ago


Ilkeston, United Kingdom Citizens Advice Derbyshire Districts Full time

**Hours: 18.5 hours per week**
**Salary: £24,733 to £27,040 per annum pro rata**
**Contract: Permanent**
**Base: Derbyshire wide**

We have an exciting opportunity for an adviser to work on a new advice project
focused on providing advice to people over the age of 65. You will be providing
help and advice on a broad range of issues which will involve form filling and providing energy advice including carbon monoxide and gas safety. Advice wil be predominantly by telephone with some face to face advice in Outreach venues and home visits. Travel will be required throughout the locality as you will delivering presentations to external partners and referral agencies. This role also requires community networking and attendance at meetings to promote the service. There is flexibility in this role which allows for some home working.

Applicants need to be computer literate and must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving, energy and/or welfare benefits is desirable but not essential. Full training, support and coaching will be provided.

**Job Type**: Part-time

**Salary**: £24,733.00-£27,040.00 per year

Expected hours: 18.5 per week

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Over 65's - C.A.D.D



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