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Customer Service Administrator

3 months ago

Kettering, United Kingdom SF Group Full time

SF Recruitment is excited to be working with a successful and established business in Kettering who is looking for an experienced Customer service Administrator to join their team.

A permanent role, offering £20,000 - £21,000pa depending on skills and experience. This is a great opportunity for anyone looking to advance their career in customer service and office support. Full training will also be provided.

As the Customer Service Administrator, you will support customers with their requirements, understanding that each one's needs will be different and working to service level agreements.

To be considered for this post, you will:

- Answering incoming customer calls for consumables and service calls and providing updates to clients when necessary
- Receiving and Processing non contracted orders from clients
- Raising invoices and purchase orders from our back-office systems (Training will be provided)
- Logging, updating, and closing tickets in our customer facing ticketing system
- Arranging delivery of parts and consumables with suppliers for customers
- Excellent attention to detail
- Good customer care skills and telephone manner

In return, you will receive:

- Sociable working hours - 8.30am-5.00pm Monday - Friday with 1 hour lunch
- Opportunity to earn monthly bonus
- Private car parking on the premises
- 20 days holiday plus bank holidays
- Company pension