Online Customer Service Consultant

4 weeks ago


Ashbourne, United Kingdom CW Sellors Fine Jewellery Ltd Full time

**Founded in 1979, as a family business we at C W Sellors are proud of our heritage and prestigious reputation as luxury jewellers.**

In recent years we have developed into a leading high-end jewellery and watch specialist, sourcing, manufacturing and importing luxury jewellery from all around the world. We proudly have a network of 18 stores pre-dominantly based in Derbyshire, North Yorkshire, Ludlow and our newly opened boutique in Chester.

Despite our growth and success, we still remain true to our core values of providing world class customer service, care and the highest quality jewellery.

We offer excellent progression, personal development and long term career opportunities.

We have permanent full-time Online Customer Service Consultant vacancy based within our vibrant e-commerce office working 42.5 hours a week, five days out of seven.

As an Online Customer Service Consultant, you will be at the forefront of our business, interacting with customers and providing a world class customer service.

**Requirements for Online Customer Service Consultant**:

- Previous experience working for a Jewellery and Watch retailer would be an advantage but is not essential
- Proven track record in delivering outstanding customer service, problem solving and resolving customer queries and complaints.
- Must be available to work weekends on a rota basis, with flexibility required in seasonal busy periods.
- Ideally jewellery focused with GIA Certificate and / or JET Diploma or the desire to train to this level

**Package & Benefits**:
Basic salary is dependent on experience. We also offer a discretionary company bonus scheme, after a qualifying period, pension scheme, generous staff discount and on the job and Brand lead training schemes.

We are proud to offer ongoing support and training to ensure our employees are the very best in the industry.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Day shift

Ability to commute/relocate:

- Ashbourne, DE6 3FA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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