Customer Service Specialist
8 months ago
**Location**: Ashbourne, Derbyshire
**About Us**:MasterMover, a leading provider of innovative material handling solutions, is seeking a dynamic and customer-focused individual to join our team as a Customer Service Specialist. At MasterMover, we pride ourselves on delivering exceptional service to our customers worldwide, and the Customer Service Specialist plays a vital role in ensuring customer satisfaction and loyalty.
**Responsibilities**:
- Assist customers with product enquiries, orders, and after-sales support, ensuring accurate and timely resolution of issues.
- Collaborate with internal teams such as service operations, sales and technical support to address customer needs effectively.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
**Requirements**:
- Previous experience in a customer service role, preferably in a technical or industrial environment.
- Excellent communication skills, both verbal and written, with a strong emphasis on active listening and empathy.
- Ability to multitask and prioritise tasks in a fast-paced environment while maintaining attention to detail.
- Proficiency in using CRM/ERP software and other relevant tools to manage customer interactions and data.
- Strong problem-solving skills and a proactive approach to resolving customer issues.
**Benefits**
Life Assurance
Pension Scheme
Retail and Gym Discounts
Employee Assistance Programme
Cycle to Work Scheme
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