Customer Service Specialist

8 months ago


Ashbourne, United Kingdom Mastermover Full time

**Location**: Ashbourne, Derbyshire

**About Us**:MasterMover, a leading provider of innovative material handling solutions, is seeking a dynamic and customer-focused individual to join our team as a Customer Service Specialist. At MasterMover, we pride ourselves on delivering exceptional service to our customers worldwide, and the Customer Service Specialist plays a vital role in ensuring customer satisfaction and loyalty.

**Responsibilities**:

- Assist customers with product enquiries, orders, and after-sales support, ensuring accurate and timely resolution of issues.
- Collaborate with internal teams such as service operations, sales and technical support to address customer needs effectively.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities for process improvement and contribute to enhancing the overall customer experience.

**Requirements**:

- Previous experience in a customer service role, preferably in a technical or industrial environment.
- Excellent communication skills, both verbal and written, with a strong emphasis on active listening and empathy.
- Ability to multitask and prioritise tasks in a fast-paced environment while maintaining attention to detail.
- Proficiency in using CRM/ERP software and other relevant tools to manage customer interactions and data.
- Strong problem-solving skills and a proactive approach to resolving customer issues.

**Benefits**

Life Assurance

Pension Scheme

Retail and Gym Discounts

Employee Assistance Programme

Cycle to Work Scheme



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