Customer Service and Sales Advisor

3 weeks ago


Ashbourne, United Kingdom SF Group Full time

SF Recruitment are working exclusively with a key client of ours based in Ashbourne. Due to tremendous growth, our client requires a Customer Service/Sales Advisor to join them on a full-time permanent basis.

This role is great for someone who has a desire to start a career in customer services or sales and looking to progress within a fantastic business.
You don't need much previous experience, therefore if you have a passion for delivering exceptional customer service, loves problem solving and going above and beyond for people, then this could be for you.

**Main duties will include**
- Delivering outstanding customer service in all contacts with customers
- Supporting our online customers with order updates, admin queries and product information
- Processing customer returns, exchanges and repair enquiries
- Dealing with complaints and finding solutions for our valued customers
- Processing customer orders placed via company website
- Raising purchase orders
- Manage and oversee any customer issues or complaints
- Assisting with website product management
- Processing customer payments and checking for potential fraud and identity theft

**Skills required**
- Excellent communications skills, both written and verbal
- Good organisation skills
- Ability to work on own initiative and as part of a team.
- Have an Excellent telephone manner
- Good IT skills and the ability to pick up systems and software quickly
- Able to work within a fast-paced website environment
- Good attention to detail



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