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Personal Injury Negotiator

4 months ago

Haywards Heath, United Kingdom BT6 Resourcing Full time

**Job Title**: Personal Injury Negotiator

**Location**: Salford Quays, Manchester or Haywards Heath, West Sussex

**Salary**: £27-30k DOE + Benefits

**About the Job**

**Our client are an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.**

Do you have third-party Injury claims experience, a logical thinker and keen to progress your career in a dynamic and fast growing insurer? Enjoy negotiating and managing a claim to a conclusion with strong knowledge of relevant legal jurisdictional rules and protocols?

Well look no further We’re on the lookout for a skilled **Personal Injury** **Negotiator **to join our clients growing organisation in either **Salford Quays, Manchester** or **Haywards Heath, West Sussex**.

It’s all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you’ll be an expert in your field showing empathy and building strong working relationships.

**You'll be a great fit for the role if you have these skills**:

- **Investigative** mindset**: Our personal injury cases will involve gathering facts, studying legal documents, and conducting detailed investigations. Being adept at research helps build a solid claims case.
- **Excellent Communication**: You’ll interact with clients, insurance companies, and Claimant solicitors. Effective communication is essential for conveying information clearly.
- **Analytical**: You’ll need to analyse complex situations, assess evidence, and make informed decisions. An analytical approach helps in evaluating complex PI claims.
- **Negotiation**: Negotiating settlements with insurance companies or other parties is a common aspect of personal injury work. Being a skilled negotiator is key.
- **Deadline** driven**: Timeliness is essential in legal matters. Managing your deadlines for filing documents, responding to inquiries, and meeting requirements of a claim.

**Job responsibilities**:

- Own and manage a portfolio, of Personal Injury claims submitted via the OIC/MoJ portals from receipt of medical evidence through to conclusion contacting policyholder’s, witnesses, Third Party insurers to assess and agree liability keeping our policyholders informed on progress and managing expectations as and when required.
- Effectively negotiate, as appropriate, with customers, suppliers, Unrepresented Claimants and all relevant Third-Party representatives
- Promptly identify potential fraud indicators which require referral
- Ensure that any bodily injury claims with potential large loss indicators are referred promptly
- Manage Inbound and outbound phone calls and ensure all files are reserved accurately
- Able to effectively assess basic liability decisions
- Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead
- Ensure that all expressions of dissatisfaction are registered
- Carry out duties, activities and tasks as directed within the Customer and Operations pillar
- Ensure compliance with Company Policies, Values and guidelines at all times

**Experience & knowledge**:

- Proven motor claims experience working within a bodily injury claims environment gained from a motor insurer
- Experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques
- Experience handling claims within the OIC (Official Injury Claims) Portal or similar (Desirable)
- Experience of handling third party Injury claims liaising effectively with different claimant representatives (KYO/ Non KYO)
- Proficient knowledge of liability assessment
- Knowledge of regulatory framework relating to Motor Claims and principles of English Law
- Previous knowledge of FCA requirements (including TCF)
- Conversant with all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)

**Skills**:

- Thorough and effective communication skills, both verbal and written
- Strong negotiation and influencing skills
- Excellent time management and organisation skills
- Good assertive skills
- Auditing and coaching skills
- Ability to act as a mentor/develop other and detect training needs.

**Behaviours**:

- Tenacious and strong negotiator
- Self-motivated and enthusiastic
- Able to evidence a thorough approach to claims handling
- Emphasis on attention to detail and accuracy