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Customer Retention Specialist

4 months ago

Solihull, United Kingdom Listers Full time

Job Introduction

Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Honda Dealership in Solihull.

The hours of work are Monday - Friday, between 9am to 5pm. We also offer the flexibility to work 10am to 6pm on some days, as well as working a Saturday in exchange for a day off in the week (not compulsory). Part time hours will also be considered.

Benefits include a basic salary and a monthly bonus (OTE £25,400).

As a Customer Retention Advisor you will make outbound calls to existing / previous customers promoting Honda’s service, offering customers comprehensive support in all of their vehicle servicing and maintenance requirements

Role and Responsibilities

Outbound aftersales calls, booking customers vehicles into the dealership for service or repairs.

Follow up calls to remind customers of required work previously identified

Accurate data inputting of customer details

Identifying infrequent customers and promoting Listers services

Increase customer retention while ensuring customer satisfaction

Improve and drive lead conversions

Contacting prospective customers and upselling products

Adhering to brand standards

About you

Automotive or car dealership experience is preferred but not essential as full training will be provided. However, ideally you will have previous customer service or telesales experience

Customer focussed with excellent communication & organisational skills

Self-motivated & target driven

Able to work on your own or as part of a team

Ability to use your own initiative to provide impeccable customer service

Smart and presentable with an outstanding telephone manner

Competent using Microsoft Office

What we offer

25 days holiday plus bank holidays

Pension scheme

Health & wellbeing benefits

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Why Listers?