Customer Retention Specialist
4 months ago
Job Introduction
We are introducing a new role for a Customer Retention Specialist to join the team at our Contact Centre in Solihull.
The hours of work are Monday to Friday, working 9:00am - 5.30pm with potential flexibility.
As a Customer Retention Specialist, you will make outbound calls to existing / previous customers promoting service plans and assisting to set up Audi connected apps.
Performance based OTE £25,000 - £28,000
Role and Responsibilities
Outbound aftersales calls
Assisting customers in setting up service plans.
Assisting customers in approving Audi connected apps.
Accurate data inputting of customer details
Identifying infrequent customers and promoting Listers services
Increase customer retention while ensuring customer satisfaction.
Improve and drive lead conversions.
Contacting prospective customers and upselling products
Adhering to brand standards
About you
Automotive or car dealership experience is preferred but not essential as full training will be provided. However, ideally you will have previous customer service or telesales experience.
Customer focussed with excellent communication & organisational skills
Self-motivated & target driven.
Able to work on your own or as part of a team.
Ability to use your own initiative to provide impeccable customer service
Smart and presentable with an outstanding telephone manner
Competent using Microsoft Office
What we offer
25 days holiday plus bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Company Events
Why Listers?
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