Membership and Benefits Advisor

**Membership and Benefits Advisor (Customer Service)**

**CIM, The Chartered Institute of Marketing** - we support, develop and represent marketers, organisations and the profession all over the world. Our ability to award Chartered Marketer status recognises a marketer’s commitment to staying current and abiding by a professional Code of Conduct.

**Role**: Permanent - Hybrid (2 days per week office based and 3 days remote)

**Hours**: 35 hours per week (Monday to Friday - rotating 8am to 4pm, 9am to 5pm and 10am to 6pm)

**Salary**: £23,920

**What you’ll be doing**:

- You’ll be providing an exceptional level of customer service to our existing and potential new customers
- You’ll be supporting customers throughout all stages of their journey with CIM
- You’ll be passionately promoting our membership and benefits to customers, members and colleagues
- You’ll be exceeding our customers’ expectations ensuring they have all that they need to make informed decisions relating to CIMs’ solutions.
- You’ll be listening to our customers and encouraging feedback

**What we'd like**:

- You’ll be a top communicator who can liaise well with all you come into contact with
- You’ll love working within a team environment
- You’ll be a creative problem solver, empathetic and fully customer focused
- You’ll be a fast learner, able to gain a great understanding of CIM and how we work within memberships, benefits and customer journeys

**What you’ll get**:

- 25 days annual leave, plus bank holidays
- Pension contribution scheme
- Training and development opportunities
- Life assurance scheme
- Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)
- Subscription to Perkbox - our online benefits platform including retailer, entertainment and dining out discounts.

**Come and join TEAM CIM