Membership and Benefits Advisor

Membership and Benefits Advisor (Customer Service) 

CIM, The Chartered Institute of Marketing – we support, develop and represent marketers, organisations and the profession all over the world. Our ability to award Chartered Marketer status recognises a marketer’s commitment to staying current and abiding by a professional Code of Conduct. 

Role: Permanent – Hybrid (2 days per week office based and 3 days remote)

Hours: 35 hours per week (Monday to Friday - rotating 8am to 4pm, 9am to 5pm and 10am to 6pm)

Salary: £23, 

What you’ll be doing: 

You’ll be providing an exceptional level of customer service to our existing and potential new customersYou’ll be supporting customers throughout all stages of their journey with CIMYou’ll be passionately promoting our membership and benefits to customers, members and colleaguesYou’ll be exceeding our customers’ expectations ensuring they have all that they need to make informed decisions relating to CIMs’ solutions.You’ll be listening to our customers and encouraging feedback

What we'd like: 

You’ll have great customer service skills across all communication channels – phone, email, webchat, social media etc – always looking to exceed expectationYou’ll be a top communicator who can liaise well with all you come into contact with You’ll love working within a team environmentYou’ll be a creative problem solver, empathetic and fully customer focusedYou’ll be a fast learner, able to gain a great understanding of CIM and how we work within memberships, benefits and customer journeys

What you’ll get:

25 days annual leave, plus bank holidaysPension contribution schemeTraining and development opportunitiesLife assurance schemeDedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)Subscription to Perkbox – our online benefits platform including retailer, entertainment and dining out discounts.

Come and join TEAM CIM

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