Operational Finance Assistant

2 months ago


Redhill, United Kingdom AXA Partners Full time

At AXA we share a common purpose; to act for human progress by protecting what matters. This makes it an exciting time to join the **Home & Motor department** here at AXA Partners, with our significant investment planned to transform, deliver new digital services to our customers and streamline and automate our business processes. To help us build our capability, we are excited to recruit an **Operational Finance Assistant.**

AXA are proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to offer **Hybrid **working, which is a split between 2 days at home and 3 days in our Redhill offices in Surrey to give you that extra work life balance.

**Working Hours**: Full time - Monday to Friday, 9am - 5pm. No evenings, weekends or Bank holidays

**Salary**: £21,400-£22,898 depending on experience, plus an extra £500 for any additional languages you may speak (if applicable).

**Induction & Training**: You’ll receive 4 weeks of fully comprehensive remote training from our specialist trainers to set you up for success in your new role. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development. We're open, supportive, challenging and empowering. We encourage our people to learn and grow their career in the direction that's right for them.

**What you’ll be doing**:

- Ensure the delivery of excellent customer service by providing relevant and accurate information to every customer based on your professional expertise and training.
- Use your initiative as well as information resources available to provide the best outcome for the customer.
- Utilise strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.
- Filing processed claims / invoices.
- Review and check property payments on weekly payment run
- To support the processing of customer reimbursements, ensuring policy terms and conditions are respected.
- Reconcile money received with outstanding sales invoices. Invoice clients for services not covered under policies.

**Your Profile** What You'll Need**:

- Exceptional English language skills - both written and verbal
- Excellent customer service skills.
- Excellent communication skills, both verbal and written.
- The sensitivity and empathy to deal with customers who may be distressed by their reasons for making an insurance claim.
- The ability to remain calm and pay attention to detail.
- Computer literate, Microsoft Office.
- Ability to prioritise, work under pressure and to strict internal deadlines
- Keen to learn new skills, willing to be flexible and adapt as processes and the Company change
- Willing to take on new tasks at short notice
- Strong organisational and time management skills with the ability to manage competing demands
- Ability to work as part of a team but also independently, taking responsibility for your own workload

**Even Better If**:

- Working knowledge of claims processing to deal with all aspects of international claims
- Additional Language written and spoken skills welcomed (European)

**About AXA**

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

**About the Entity**

AXA Partners is an AXAtransversal business unit offering a wide range of solutions in assistanceservices, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutionsemerging from the AXA Innovation unit.

Our mission is to help our Corporate clients to enrich theircustomers’ experience, with more than 9,000 employees at their serviceanywhere, anytime.

**What We Offer**
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Please see below a selection of our current benefits:

- Life Assurance 4x salary
- Group Personal Pension Plan
- Private Healthcare benefit after 12 months service
- 22 days annual leave
- £500 language allowance

After 6 months service:

- Staff motor breakdown scheme
- Free staff travel insurance
- Discounted home insurance
- Home emergency cover

partners1


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