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Evening / Weekend Customer Service Advisor

5 months ago

Wellingborough, United Kingdom Weatherbys Banking Group Full time

**Evening / Weekend Customer Service Advisor**

**Remote working (Training in Wellingborough initially, NN8 4BX)**

**Salary up to £22,575 (pro rata)**

We understand that whilst your studying, working can be difficult and the typical Monday to Friday ‘9-5’ doesn’t fit around life. But equally you may also still want to earn some extra money and if that’s the case then this may work for you.

Weatherbys are looking for a number of individuals who we call internally " Banking and Card Services Administrator" to join our extended hours team supporting our clients out of normal office hours.

Working remotely, you will be ideally rotating your weeks based on the following working hours: (More hours can be offered if required)
- Week 1 Saturday / Sunday 8.30- 5pm
- Week 2 Thursday / Friday 6-11pm

Although this role will be remotely based, there is a requirement for you to attend our Wellingborough office for a four-week training period prior commencing the evening/weekend working. We are hoping this may fit in with your summer break but we will work with you to be as flexible as possible in order to complete these training hours.

**WHY JOIN US?**

We are looking to offer a salary of up to £22,575 (full time equivalent) per annum, depending on experience. In addition, you will receive 25 days’ (full time equivalent) annual leave. You will have access to a variety of other benefits including a pension scheme and a range of discounts and benefits through our Reward Gateway platform.

**WHAT YOUR DAYS (EVENINGS) WILL LOOK LIKE**
- Provide general advice and assistance to clients with an emphasis on debit card usage queries, fraud, online and mobile banking queries as well as signposting clients to appropriate bank and external services
- Monitor card fraud systems and take appropriate proactive action
- Ensure all individual responsibilities are completed in accordance with bank processes and procedures
- Complete and be flexible about all assigned operational tasks, ensuring all confidential correspondence is secured at the end of each work session

**WHAT WE ARE LOOKING FOR**
- Proven administration and telephony experience
- Excellent communication skills, both written and verbal
- Ability to work under own initiative, making well informed decisions and collaboratively in a team-oriented environment
- Proficient user of Microsoft packages
- Knowledge of banking procedures would be desirable, but we will consider those from other backgrounds

**WHO WE ARE**

Weatherbys is one of the best regarded independent banking groups in the UK, winning Private Bank of the Year at the Spear’s UK Wealth Management awards in 2021. As you would expect from a business with ambitious growth plans, we are continually evolving and looking to the future, but always put our clients at the heart of everything we do.