Customer Service Rep
5 months ago
Armacell provides numerous and diverse career opportunities._
- _
- Add your talent to ours and make a difference around the world_
- About the role
- The main tasks will involve:
- Builds good customer relationships by efficiently answering customer queries relating to orders, invoices, product information, delivery or technical matters.
- Increases individual sales orders by providing detailed technical information and calculations and recommendations for product requirements
- Increases sales and reduces stockholding by communicating requirements of non-UK manufactured items to Supply Chain Manager and Plant Buyer, to ensure material is shipped to Oldham in time to meet customer requirements.
- Maintains margin accuracy by ensuring that standard and/or inter-company costs have been established for all new products.
- Ensures European margin consistency for all orders and credits in line with the ‘Gross to net’ policy.
- Increases sales revenue by actively recommending accessories or alternatives on order receipt.
- Arranges and distributes details for Application Training Courses and ‘approved installers’ information.
- Reduces Transport costs by ensuring vehicles are fully utilised, co-ordinating customer requirements with vehicle routes and increasing customer sales where possible.
- Ensures accuracy of invoicing by implementing, monitoring and logging project support on computer databases.
Who You Are
To be successful you will need to demonstrate the following:
- Minimum of 2 years within a Customer Service role
- Minimum 3-5 years experience within Manufacturing
- Strong communications skills
- IT Literate - Microsoft Office, SAp
What We Can Offer You
- Competitive Salary up to £23,000 per annum
- Service bonus scheme starting at 2% of your annual earnings
- Admin Bonus scheme
- Long Service awards
- Holiday entitlement - 26 days + 8 bank holidays (Also Christmas Shut Down) - Pro-Rata
- Pension Scheme (Armacell paying 6%)
- Life Assurance
- Cycle to work Scheme
- Free secure on-site parking
Time Type:
Full time
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