Telephony Service Manager

We are looking for a Telephony Contract Service Manager to work within the public sector. **Location**: Hybrid working - London, Manchester, Peterborough, Liverpool or Durham **About the role**: You will be responsible for engaging with Teleperformance to manage the contract performance and makes improvements to ensure performance adheres to service...

Telephony Project Manager | Top London University | 4 month Contract OUTSIDE IR35 | Mostly Remote Working **Your new company** **Your new role** You'll join the project at the Discovery stage, where the team and 3rd party consultancy have already been established, and support the migration to Teams Telephony. You will report into the head of the ILS...

**About Us** 1st Formations is the UK's leading company formation agent. Founded in 2014, we have formed over 1 million companies and assisted many thousands of clients to grow their businesses with expert advice on limited companies, reporting requirements, and corporate governance. As an authorised Companies House eFiling agent, we offer quick and simple...

My client, a Central Government department seek a Telephony Contract Service Manager. This specific focus for this role will be on transitioning the management of Contact Centre contract, currently held by Teleperformance Ltd, to Passport Service Management from Customer Service Management team. The post holder will actively engage with Teleperformanceto...

Do you dream of combining your tech-savvy skills with the ability to make a meaningful impact in the healthcare industry? Are you a problem solver, always excited to untangle the knots in complex telephony systems? If you answered "yes," then my client has the perfect opportunity for you: an IT Telephony Engineer role that promises not just a job, but a...

Network and Telephony - Operational Engineer MS Amlin is embarking on a significant technology modernisation. This will result in an improved service and IT capability by the end of 2024 that will provide the foundation for delivery of MS Amlin's aspirational IT objectives and desired target state. The replacement of legacy infrastructure, hardware...

**Our Central Gov client is seeking an interim with the following experience;A successful track record of the creation, design and implementation of current voice (telephony) technologies, solutions, and services.Including collaboration tools, contact centre as a service, unified communications, omnichannel, physical infrastructure, software...

Job title: Call Centre Service Improvement LeadLocation: London SE1 (Mainly working from home with occasional meeting in London once a quarter)Start Date: ASAPContract Type: TemporaryWeekly Hours: 36 hours per weekJob Purpose The Service Improvement Lead will be responsible for leading the activities, actions, and identifying changes within the contact...

**Job Title: : Housing Repairs Co-ordinator** **Locations**:London N7 (Office based 5 days a week)** **Contract Type**:Temp ongoing** **Work Pattern: 35 hours per week** **Start Date**:Asap** To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that...

Job Title: : Housing Repairs Co-ordinators Locations: London N7 (Office based 5 days a week) Contract Type: Temp ongoing Work Pattern: 35 hours per week Start Date: Asap To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of...

Start Date: ASAP Inside IR35 £300-350 depending on experience Location: London, 2 days in office. Contract Duration: 6 Months (initially) We are seeking a Product Manager with a strong background in telephony services and agile product development. Utilise analytics and audience research to gain insights into user behaviour and product performance....

Start Date: ASAP Inside IR35 £300-350 depending on experience Location: London, 2 days in office. Contract Duration: 6 Months (initially) We are seeking a Product Manager with a strong background in telephony services and agile product development. Utilise analytics and audience research to gain insights into user behaviour and product performance....

Camden £17 Per Hour Main Responsibilities Provide first line advice, referrals and completion of payments and resolution of queries for customers across a wide range of service areas with primary attention to achieving a positive and personalised customer experience. As part of a team, take responsibility for front line delivery of advice on multiple...

Job Title: : Housing Repairs Co-ordinators Locations: London N7 (Office based 5 days a week) Contract Type: Temp ongoing Work Pattern: 35 hours per week Start Date: Asap To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of...

**Customer Service Officer** **Camden** **£21/hr** **Start date: ASAP** AKTON Recruitment is working closely with the local authorities and we are looking for a Customer Service Officer in the Camden area. 3 - 6 months contract. **JOB PURPOSE**: - ____________________ **MAIN DUTIES AND RESPONSIBILITIES**: - ____________________ - Provide first line...

Technologies: Service Delivery Management Project Management application development Java Sitecore Application Maintenance Endeavour has a fantastic long-term contract opportunity for an experienced Service Delivery Manager to join a large, reputable client, based in London. The project will be focused on: Service delivery for software...

Technologies: Service Delivery Management Project Management application development Java Sitecore Application Maintenance Endeavour has a fantastic long-term contract opportunity for an experienced Service Delivery Manager to join a large, reputable client, based in London. The project will be focused on: Service delivery for software...

Technologies: Service Delivery Management Project Management application development Java Sitecore Application Maintenance Endeavour has a fantastic long-term contract opportunity for an experienced Service Delivery Manager to join a large, reputable client, based in London. The project will be focused on: Service delivery for software...

Technologies: Service Delivery Management Project Management application development Java Sitecore Application Maintenance Endeavour has a fantastic long-term contract opportunity for an experienced Service Delivery Manager to join a large, reputable client, based in London. The project will be focused on: Service delivery for software...

Ideally looking for someone with a contact center background that can support the managers with day to day operations and support me with the improvement programme we have underway – in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can ‘do-the-doing’ rather than re-design the programme. To...