Telephony Contract Service Manager

2 weeks ago


London, United Kingdom SUMMER-BROWNING ASSOCIATES LIMITED Full time

We are looking for a Telephony Contract Service Manager to work within the public sector.

**Location**: Hybrid working
- London, Manchester, Peterborough, Liverpool or Durham
**About the role**: You will be responsible for engaging with Teleperformance to manage the contract performance and makes improvements to ensure performance adheres to service standards.
- Experience of monitoring/ managing contact centre performance
- Experience of reducing contract duration whilst optimising customer experience
- Knowledge of developing, implementing and utilising management information to monitor overall effectiveness and optimise end to end contact services.
- Experience of supplier/ contract management and negotiating



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