Customer Service Officer

4 weeks ago


London, United Kingdom Akton Recruitment Full time

Camden

£17 Per Hour

Main Responsibilities

Provide first line advice, referrals and completion of payments and resolution of queries for customers across a wide range of service areas with primary attention to achieving a positive and personalised customer experience.

As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.

To work seamlessly across a number of customer service access channels - telephone, face-to
- face, processing, correspondence and internet.

To make high quality decisions and manage complex cases and casework.

Provide a first point of contact for telephony based customer enquiries, utilising specialist telephony systems to guide and support customers in the timely resolution of their query.



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