Customer Service Officer
2 weeks ago
**Customer Service Officer**
**Camden**
**£21/hr**
**Start date: ASAP**
AKTON Recruitment is working closely with the local authorities and we are looking for a Customer Service Officer in the Camden area. 3 - 6 months contract.
**JOB PURPOSE**:
- ____________________
**MAIN DUTIES AND RESPONSIBILITIES**:
- ____________________
- Provide first line advice, referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
- As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
- To work seamlessly across a number of customer service access channels - telephone, face-to
- face, processing, correspondence and internet.
- To make high quality decisions and manage complex cases and casework.
- To train and provide support to entry level and other experienced Customer Service Officers.
- Provide a first point of contact for telephony based customer enquiries, utilising specialist telephony systems to guide and support customers in the timely resolution of their query.
**ESSENTIAL QUALIFICATIONS/REQUIREMENTS**:
- ____________________
- Fully operational customer service officer
- Ability to work in a fast paced and demanding customer focussed environment
- Experience of working in a results focussed environment where success is measured against delivery and achievement of service standards
- Ability to provide 'diagnosis' and advice on customer queries spanning a broad range of services
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