Customer Engagement Facilitator

6 months ago


Newport, United Kingdom Pobl Group Full time

**Join our team and put our customers at the heart of everything we do As a Customer Engagement Facilitator, you'll play a key role in shaping our services around the views and aspirations of our customers. This is a full-time, fixed-term position until 31/03/25, where you'll be at the heart of shaping our customer-focused initiatives.**

**What is great about this role?**

As a Customer Engagement Facilitator, you will be at the forefront of shaping services based on our customers' views and aspirations. You will:

- Be an advocate for customer involvement, ensuring it is embedded in our daily work.
- Support diverse customer engagement initiatives and ensure their voices are heard in decision-making processes.
- Build strong relationships with customers, fostering their confidence and capacity to influence our service delivery.
- Work flexibly with modern methods to meet the needs of different customer groups.
- Collaborate with the Pobl Trust and maintain strong external partnerships for community involvement.

**Where does this role fit in?**

This role is part of the Housing Operations - Customer Service department, reporting to the Customer Engagement Manager. You will work throughout the geographical areas we engage with customers and with an agile work style. You will be responsible for promoting and developing customer involvement initiatives that shape our business priorities.

**What skills and experience do you need?**
- **Communication Skills**: Excellent verbal and written communication skills to engage effectively with customers and colleagues.
- **Customer Service Experience**: Previous experience in a customer-facing role, with a strong focus on delivering high-quality service.
- **Problem-Solving Abilities**: Strong analytical skills to understand and address customer concerns.
- **Team Player**: Ability to work collaboratively within a team environment.
- **Organisational Skills**: Effective time management and organisational skills to handle multiple tasks and priorities.
- **IT Proficiency**: Good understanding of IT systems and software used in customer service management.
- **Experience in Housing Sector**: While not essential, experience within the housing sector is an advantage.

As a Pobl Difference Maker you really are part of something special where you and your opinions matter. We have a culture built on our values to be Positive, Considerate and Connected.

**What are the pay and benefits?**
- £33,202 for a 37 hour, full time, 9 month fixed term position
- Agile working policies - You'll cover areas in Gwent, Swansea, Carmarthenshire, and Neath Port Talbot, making each day unique and rewarding.
- Our head office is Swansea/ Newport, which will be your base and where we have our team meet ups.
- Hours are predominately worked Monday to Friday days, but flexibility is required as you may on some occasions work outside of this.
- 26 days holiday entitlement plus Bank holidays , rising to 30 days with length of service
- Pension scheme
- Sick Pay
- Mileage paid at 45p per mile
- Colleague Referral Scheme (£250 per referral)
- Time for Talking - a free counselling service
- Health Cash Plan
- Savings Scheme
- Electric Vehicle Lease Schemes
- Cycle to work and Electric Car scheme
- Eyecare plan
- Give as You Earn charity donation scheme
- Gym and shopping discounts
- Pobl merch

**What’s FREDIE?**

**How do you apply?**

**Who are Pobl Group?**

At Pobl Group, we are driven by shared values, focusing on improving the lives of our customers and communities. We believe in empowering individuals to lead better lives, and as a Customer Engagement Facilitator you'll play a pivotal role in achieving this mission. We want you to use your talent, engage in training opportunities available to you and become the best you can be. We have modern vibrant work spaces, but with our agile working strategy you can maximise your work-life balance.

SJR

**Job Types**: Full-time, Temporary contract
Contract length: 9 months

Pay: £33,202.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: On the road

Reference ID: 508346


  • Quality Facilitator

    5 months ago


    Newport, United Kingdom Enersys Full time

    Learn More About Our Company **Job Purpose**: The Quality Facilitator will have responsibility for supporting the Company’s aims and objectives for high quality standards and continuous improvement across site. The role will be part of a team of on shift QA Facilitators, working with the QA Engineers and reporting to the Production Quality Manager. This...


  • Newport, Shropshire, United Kingdom Newport City Homes Full time

    Community Development Facilitator Closing Date: Wednesday 27 November Newport City Homes are seeking to add to our Community Development Team. Focused and passionate about supporting our communities Experienced in Community Development and the long term support for community assets A skilled practitioner on supporting local communities to play an...


  • Newport, United Kingdom Harding Evans Solicitors Full time

    Harding Evans are looking for a Client Engagement Agent/Customer Service Advisor to join their Residential Conveyancing team in Newport. **The duties will include**: - Administration:_ - First point of contact for clients/third parties, answering all calls/queries within agreed service standards. - Ordering and checking title documents. - Booking...

  • Learning Facilitator

    2 months ago


    Newport, Newport, United Kingdom beBee Professionals Full time £18,000 - £25,000

    Teaching Assistant OpportunityWe are seeking a dedicated and proactive Teaching Assistant to support our teaching staff in creating a nurturing and effective learning environment at beBee Professionals in Newport.Key Responsibilities:Collaborate with teaching staff to prepare engaging lesson plans and educational materials.Provide individualized support to...


  • newport, wales, United Kingdom Newport City Homes Full time

    Vacancy: Community Development FacilitatorClosing Date: Wednesday 27 NovemberShortlisting Date: Thursday 28 NovemberInterview: Thursday 5 / Friday 6 December Salary: £33,766.56About the vacancy:Newport City Homes are seeking to add to our Community Development Team. We are looking for someone who is: Focused and passionate about supporting our...


  • Newport, Shropshire, United Kingdom Newport City Homes Full time

    Vacancy: Community Development Facilitator Closing Date: Wednesday 27 November Shortlisting Date: Thursday 28 November Interview: Thursday 5 / Friday 6 December Salary: £33,766.56 About the vacancy: Newport City Homes are seeking to add to our Community Development Team. We are looking for someone who is : Focused and passionate about supporting...


  • Newport, United Kingdom Inclusion Full time

    Job summary Are you committed to making a positive change and empowering service users to achieve a better quality of life? Do you have an interest in tackling complex or challenging cases, whilst supporting people to reduce drug related harm and offending? We are currently recruiting for an experienced worker to join our criminal justice team...


  • Newport, United Kingdom The Curve Group Full time

    Established in 1996 to provide flexible and accessible finance to Small and Medium sized businesses across the country our client has since grown to become one of the UK’s largest finance houses. From this continued success they are now looking to add to their growing _Customer Service Team_ based in their head office in Newport. Putting customers at the...


  • Newport, Newport, United Kingdom Shackleton Recruitment Group Ltd Full time

    Job DescriptionShackleton Recruitment Group Ltd is seeking a Customer Success Manager to lead the customer success team and drive the highest level of customer experience.About the RoleThe Customer Success Manager will be responsible for driving the customer success team to ensure timely and efficient scheduling of required works, meeting industry set...


  • Newport, United Kingdom Shackleton Recruitment Group Ltd Full time

    About the RoleThe Customer Success Manager will be responsible for driving the customer success team to ensure the highest level of customer experience is delivered. This role requires a proactive, present, and vocal leader who can source, interpret, and analyse departmental data from our CRM system to ensure effective performance of the customer success...


  • Newport, Newport, United Kingdom Pobl Group Full time

    We are seeking an innovative and customer-centric Head of Customer Experience to lead our dynamic team in driving excellence in customer service for Pobl Group. In this role, you will be responsible for managing our Customer Service, Customer Engagement, and Complaints Teams, embedding a customer-first culture and championing continuous improvement.Key...


  • Newport, Newport, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Newport.Key Responsibilities:Engage with customers to deliver excellent service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless delivery.Collaborate with team members to meet...

  • Customer Assistant

    6 months ago


    Newport, United Kingdom M&S Full time

    **All the details** **Working Pattern**: Week 1 Mon 05:00-09:00 Wed 05:00-09:00 Fri 05:00-09:00 Sat 05:00-09:00 Week 2 Sun 08:00-12:00 Mon 05:00-09:00 Wed 05:00-09:00 Thurs 05:00-09:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant

    6 months ago


    Newport, United Kingdom M&S Full time

    **All the details** **Working Pattern** Week 1 Monday 06:00-20:00 Tuesday 16:00-20:00 Saturday 11:15-20:00 Week 2 Tuesday 16:00-20:00 Wednesday 16:00-20:00 Saturday 11:15-20:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...


  • Newport, Newport, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We're looking for talented individuals to join our team as Customer Service Representatives. In this role, you'll be responsible for providing exceptional customer service and supporting our operational goals.Key Responsibilities:Engage with customers to provide support and service.Participate in all aspects of the operational workflow.Collaborate with team...


  • Newport, United Kingdom Barclays Full time

    **Customer Service Advisor** **Newport, Isle of Wight** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Advisor

    5 months ago


    Newport, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Jones Bootmaker team in Newport (Isle of Wight) on an 8 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who...


  • Newport, Newport, United Kingdom Dick Lovett Full time

    Job Description:Purpose and ResponsibilitiesWe are seeking a highly skilled Customer Experience Ambassador to join our team at Dick Lovett. As a key member of our showroom team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our clients.Main ResponsibilitiesCustomer Engagement: Provide top-notch...


  • Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. IS1002.42 - Customer Services Officer We are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception. If you are friendly and able to engage in a polite, sincere and welcoming manner with members of the public then we'd like to hear from you. Working for...


  • Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. IS1003.40 - Customer Services Officer EXTERNAL POST Customer Service Officers City Services Customer Experience We are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception. We are recruiting for: **1 permanent part time post 22.2 hours** **1...