Customer Engagement Facilitator

5 months ago

Newport, United Kingdom Pobl Group Full time

**Join our team and put our customers at the heart of everything we do As a Customer Engagement Facilitator, you'll play a key role in shaping our services around the views and aspirations of our customers. This is a full-time, fixed-term position until 31/03/25, where you'll be at the heart of shaping our customer-focused initiatives.**

**What is great about this role?**

As a Customer Engagement Facilitator, you will be at the forefront of shaping services based on our customers' views and aspirations. You will:

- Be an advocate for customer involvement, ensuring it is embedded in our daily work.
- Support diverse customer engagement initiatives and ensure their voices are heard in decision-making processes.
- Build strong relationships with customers, fostering their confidence and capacity to influence our service delivery.
- Work flexibly with modern methods to meet the needs of different customer groups.
- Collaborate with the Pobl Trust and maintain strong external partnerships for community involvement.

**Where does this role fit in?**

This role is part of the Housing Operations - Customer Service department, reporting to the Customer Engagement Manager. You will work throughout the geographical areas we engage with customers and with an agile work style. You will be responsible for promoting and developing customer involvement initiatives that shape our business priorities.

**What skills and experience do you need?**
- **Communication Skills**: Excellent verbal and written communication skills to engage effectively with customers and colleagues.
- **Customer Service Experience**: Previous experience in a customer-facing role, with a strong focus on delivering high-quality service.
- **Problem-Solving Abilities**: Strong analytical skills to understand and address customer concerns.
- **Team Player**: Ability to work collaboratively within a team environment.
- **Organisational Skills**: Effective time management and organisational skills to handle multiple tasks and priorities.
- **IT Proficiency**: Good understanding of IT systems and software used in customer service management.
- **Experience in Housing Sector**: While not essential, experience within the housing sector is an advantage.

As a Pobl Difference Maker you really are part of something special where you and your opinions matter. We have a culture built on our values to be Positive, Considerate and Connected.

**What are the pay and benefits?**
- £33,202 for a 37 hour, full time, 9 month fixed term position
- Agile working policies - You'll cover areas in Gwent, Swansea, Carmarthenshire, and Neath Port Talbot, making each day unique and rewarding.
- Our head office is Swansea/ Newport, which will be your base and where we have our team meet ups.
- Hours are predominately worked Monday to Friday days, but flexibility is required as you may on some occasions work outside of this.
- 26 days holiday entitlement plus Bank holidays , rising to 30 days with length of service
- Pension scheme
- Sick Pay
- Mileage paid at 45p per mile
- Colleague Referral Scheme (£250 per referral)
- Time for Talking - a free counselling service
- Health Cash Plan
- Savings Scheme
- Electric Vehicle Lease Schemes
- Cycle to work and Electric Car scheme
- Eyecare plan
- Give as You Earn charity donation scheme
- Gym and shopping discounts
- Pobl merch

**What’s FREDIE?**

**How do you apply?**

**Who are Pobl Group?**

At Pobl Group, we are driven by shared values, focusing on improving the lives of our customers and communities. We believe in empowering individuals to lead better lives, and as a Customer Engagement Facilitator you'll play a pivotal role in achieving this mission. We want you to use your talent, engage in training opportunities available to you and become the best you can be. We have modern vibrant work spaces, but with our agile working strategy you can maximise your work-life balance.

SJR

**Job Types**: Full-time, Temporary contract
Contract length: 9 months

Pay: £33,202.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: On the road

Reference ID: 508346

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