Guest Service Supervisor
3 months ago
**Guest Service Supervisor - Food & Beverage**:
**Food & Beverage - Mercure Bristol Brigstow**:
**Contract**:Full Time**
**Salary**:11.42/hourly****:
Located in the heart of Bristol's Old City, the hotel is right by the waterside, within easy walking distance of the prime cultural, business and shopping districts. This boutique style hotel includes 116 uniquely designed guest rooms. Not to be missed, is Buttermilk and Maple which offers relaxed, dining alongside aromatic coffee, craft beers and eclectic cocktails
There are also four versatile and modern function rooms each boasting panoramic, unobstructed views of the river. These can accommodate up to 85 delegates for meetings and 100 for receptions and social gatherings. Mercure Bristol Brigstow Hotel is also licensed to hold Civil Marriage and Partnership Ceremonies and help from the hotel's dedicated Wedding Planner is available
A Guest Service Supervisor (GSS), must oversee the running of a shift and ensure that the Guest Services Assistants are managing their task lists accordingly. A GSS will be responsible for supporting their line manager within the departments of food and beverage, housekeeping and reception; being flexible within their role supporting any department in line with business demands.
**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food & beverage discounts
- Use of worldwide Accor team member rates
- Amazing high street and lifestyle savings for you and your family
- Uniform
- 24/7 Employee Assistance Programme for you and your family
**About Us**:
Located in the heart of Bristol’s Old City, the hotel is right by the waterside, within easy walking distance of the prime cultural, business and shopping districts. This boutique style hotel includes 116 uniquely designed guest rooms. Not to be missed, is Buttermilk and Maple which offers relaxed, dining alongside aromatic coffee, craft beers and eclectic cocktails.
**Role in our Family**:
As a Guest Service Supervisor, key to your role is:
- To provide a safe environment for Splendid Family Members and guests
- To monitor shift procedures, ensuring checklists are completed in the correct manner
- To supervise the multiple departments, working operational shifts as required
- To comply with the company policies regarding Fire, Health & Safety, Food hygiene and Security
- To support your line manager in training and development of team members
- To support other team members when dealing with guest complaints
- To complete Hotel banking and petty cash controls as needed.
- To ensure that rooms are cleaned to the SHG and Brand standards required, and turned around in an efficient manner
- To be proactive in generating sales and referring sales leads as well as upselling products and services where possible
- To carry out the responsibilities of a Guest Services Assistant when required
**What Happens Next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
-
Guest Services Supervisor
3 weeks ago
Bristol, Bristol, United Kingdom Radisson Hotel Group Full timeRadisson Hotel Group stands as one of the premier hotel organizations globally, featuring ten unique hotel brands and over 1,160 properties in operation and development across more than 95 countries. The essence of our brand is encapsulated in our promise: Every Moment Matters, complemented by our signature Yes I Can service philosophy. At the heart of our...
-
Guest Services Supervisor
3 weeks ago
Bristol, Bristol, United Kingdom Radisson Hotel Group Full timeRadisson Hotel Group stands as one of the foremost hotel chains globally, encompassing ten unique brands and over 1,160 properties across more than 95 nations. Our brand ethos, Every Moment Matters, is underscored by our signature Yes I Can service philosophy. At the heart of our success is our people. They are the true Moment Makers, fostering a culture,...
-
Guest Operations Supervisor
3 months ago
Bristol, United Kingdom Hilton Full timeGuest Operations Supervisor Here there's always (a) room for you! **WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE-** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and...
-
Guest Operations Supervisor
3 months ago
Bristol, United Kingdom Hilton Full timeHere there's always (a) room for you! **WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE-** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common...
-
Guest Operations Supervisor
3 months ago
Bristol, United Kingdom Hampton by Hilton Bristol Airport Full time_Here there's always (a) room for you!_ **WELCOME TO A WORLD OF OPPORTUNITIES - **No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing...
-
Guest Operations Supervisor
1 week ago
Bristol, United Kingdom Hampton by Hilton Bristol Airport Full timeDescriptionWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and...
-
Guest Operations Supervisor
6 days ago
Bristol, United Kingdom Hilton Hotels Full timeGuest Operations Supervisor (Maternity cover)WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common...
-
Guest Service Agent
3 weeks ago
Bristol, Bristol, United Kingdom Hampton by Hilton Bristol Airport Full timeYou are the Key to our successWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE: Choose a work schedule that works for you When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether...
-
Guest Services Manager
3 weeks ago
Easton, Bristol, United Kingdom Clayton Hotel Bristol Full timeGuest Services Manager - Clayton Hotel Bristol City This role is pivotal in enhancing the overall guest experience at our esteemed establishment. We are seeking a dedicated Guest Services Manager to join our team at Clayton Hotel Bristol City. Our hotel features 255 well-appointed guest rooms, 7 versatile meeting spaces, and a 140-seat dining and bar...
-
Guest Service Agent
3 weeks ago
Bristol, United Kingdom Hampton by Hilton Bristol Airport Full timeDescriptionYou are the Key to our successWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE: Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare...
-
Guest Service Agent
2 weeks ago
Bristol, United Kingdom Hilton Hotels Full timeGuest Service Agent (Casual)You are the Key to our successWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE: Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best...
-
Guest Service Agent
2 weeks ago
Bristol, United Kingdom Hilton Hotels Full timeGuest Service Agent (Casual)You are the Key to our successWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE: Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best...
-
Guest Services Coordinator
3 weeks ago
Easton, Bristol, United Kingdom Leonardo Bristol City Full timeBe Authentic - Be a Dynamic Team Contributor - Be Leonardo Is this the right opportunity for you? Discover if you fit the profile by reviewing the detailed overview below. As a Guest Services Coordinator, you will represent the hotel, so we encourage you to bring your welcoming and cheerful demeanor to work each day. Prepare yourself for a fast-paced...
-
Hotel Reception
3 months ago
Bristol, United Kingdom Bristol Marriott Royal Hotel Full timeThe Bristol Marriott Royal Hotel has been providing a 4 star luxury experience in the heart of Bristol for over 150 years, and has an international reputation for excellence. Marriott’s award winning in house development program recognizes, nurtures and promotes talent. Benefit from industry leading training, whilst also having the opportunity to transfer...
-
Guest Experience Reception Supervisor
4 weeks ago
Bristol, Bristol, United Kingdom Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Bristol City Centre, 2 Lower Castle Street, Old Market, Bristol, England, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementThe Delta Hotels by Marriott Bristol City Centre has an opportunity for a Reception Supervisor to join our Front...
-
Guest Experience Reception Supervisor
2 weeks ago
Bristol, United Kingdom Marriott International Full timeJob Number 24144638Job Category Rooms & Guest Services OperationsLocation Delta Hotels Bristol City Centre, 2 Lower Castle Street, Old Market, Bristol, England, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementThe Delta Hotels by Marriott Bristol City Centre has an opportunity for a Reception Supervisor...
-
Guest Service Assistant
3 months ago
Bristol, United Kingdom Almondsbury Hotel Full timeAlmondsbury Inn & Lounge has 56 bedrooms with meeting and event space for up to 100 delegates, with the flexibility to cater for any kind of event. We have an opportunity for a **Guest Service Assistant** to join the team at Almondsbury Inn & Lounge as we expand the team. The **Guest Service Assistant** will be responsible for being both pro-active and...
-
Guest Service Assistant
3 months ago
Bristol, United Kingdom Almondsbury Inn & Lounge Full timeAlmondsbury Inn & Lounge has 56 bedrooms with meeting and event space for up to 100 delegates, with the flexibility to cater for any kind of event. We have an opportunity for a **Guest Service Assistant** to join the team at Almondsbury Inn & Lounge as we expand the team. The **Guest Service Assistant** will be responsible for being both pro-active and...
-
Guest Service Assistant
3 months ago
Bristol, United Kingdom Almondsbury Inn & Lounge Full timeAlmondsbury Inn & Lounge has 56 bedrooms with meeting and event space for up to 100 delegates, with the flexibility to cater for any kind of event. We have an opportunity for a **Guest Service Assistant** to join the team at Almondsbury Inn & Lounge as we expand the team. The **Guest Service Assistant** will be responsible for being both pro-active and...
-
Guest Experience Reception Supervisor
4 weeks ago
Bristol, United Kingdom Marriott Full timeJob Number 24144638 Job Category Rooms & Guest Services Operations Location Delta Hotels Bristol City Centre, 2 Lower Castle Street, Old Market, Bristol, England, United Kingdom Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management The Delta Hotels by Marriott Bristol City Centre has an opportunity for...