Guest Operations Supervisor

5 months ago

Bristol, United Kingdom Hampton by Hilton Bristol Airport Full time

_Here there's always (a) room for you_

**WELCOME TO A WORLD OF OPPORTUNITIES - **No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

**A WORLD OF REWARDS**
- **Yearly salary **ranging from £24,000 - 26,300
- **£200 Team Member Referral Program**:

- **Free Car Park**:

- **Free bus fares **to andfrom the city centre, and other surrounding areas
- **Holiday**: 28 daysincluding bank holidays (increasing yearly)
- **Pension scheme**:

- **Free meal** on duty
- **Discounted dental and health cover**:

- **High street discounts**:with Perks at Work

A Guest Operations Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.

**What will I be doing?**

As a Guest Operations Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience. A Guest Operations Supervisor will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Ensure efficient operation of Food and Beverage outlets and Front Desk
- Control the flow of customers and orders throughout the service
- Manage all transactions during the service
- Ensure all outlets are staffed according to business levels
- Monitor the appearance, standards and performance of Team Members with an emphasis on the quality of guest service and hospitality
- Maximise sales revenue through up-selling and marketing programmes
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation

**What are we looking for?**

A Guest Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in organising Food and Beverage services in a range of outlets
- Front Office experience in the hotel/leisure/retail sector
- Excellent supervisory skills
- Excellent interpersonal, communication, and delegation skills
- Flexibility to respond quickly and positively to a range of work situations
- Calm and organised
- Committed to delivering high levels of customer service
- Interest in developing others to be part of a winning team
- Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience as a Duty Manager
- Previous experience at the Supervisory level

**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON**

**H*ospitality **I**ntegrity **L**eadership **T**eamwork **O**wnership **N*ow

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

HILSPO

**Salary**: Up to £26,300.00 per year

**Benefits**:

- Company pension

Work authorisation:

- United Kingdom (required)

Work Location: In person

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