Customer Service Advisor

3 weeks ago


St Albans, United Kingdom Red Door Recruitment Full time

We are currently recruiting for a Customer Service Advisor to join our exciting and growing company based in St Albans.

An excellent opportunity to join a growing company within a busy customer service role where you will take incoming telephone queries.

They offer hybrid working after initial training - 3 days in the office and 2 days at home.

**What’s in it for you?**
- **Salary: up to £26k**:

- **Hybrid working**:

- 22 days holiday - increasing with length of service
- Free parking
- Excellent benefits

**Key responsibilities**:

- Answer telephone calls promptly
- Dealing with customer complaints
- Direct complaints and unresolved issues to the appropriate teams
- Escalate customer complaints to manager to resolve any issues
- Assisting with visitors to the office

**What the client are looking for**:

- Minimum 2 years’ customer service experience
- Computer literate including MS Office including Excel
- Excellent organisational skills with the ability to prioritise tasks and work to deadlines
- Flexible, adaptable, and keen to learn
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._

**Job Types**: Full-time, Permanent

Pay: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Work from home

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: JD3131



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