Customer Service Advisor

1 week ago


St Albans, Hertfordshire, United Kingdom Jems Recruitment Ltd Full time

  • Hybrid role, working 3 days in the office and 2 from home, Monday-Friday 9am-5.30pm
  • Varied role coordinating with business customers
  • Benefits including annual company bonus, discounts, pension, subsidised private healthcare

Do you enjoy providing first class customer service? Are you looking to use these skills working in a friendly and supportive office environment, working 3 days per week in St Albans and 2 days from home? We are looking for a Customer Service Advisor to joinan established team, working as part of a larger group of companies.

You will be first point of contact over the phone for customers and ensuring that service is delivered in a timely and professional manner.


Duties include:

  • Liaising with business customers to ensure projects are coordinated
  • Coordination of internal teams to ensure work is completed to deadlines
  • Updating various reports using MS Word and Excel, as well as using inhouse systems
  • Providing the highest level of customer service, working to Service Level Agreements


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