Senior Discharge Flow Coordination

4 days ago


Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

The Senior Discharge Flow Coordinator will work alongside the Matron of Clinical Operations and Patient Flow to achieve effective discharge processes in the management of simple and complex cases.

They will work independently but under the supervision of the Matron and Head of Clinical Operations by liaising with ward managers, multi-disciplinary teams (MDT), clinical teams, and system wide stakeholders to facilitate safe, effective patient discharges.

Building on their role as an integral part of the ward the Lead Discharge Flow Nurse will provide additional support to the Specialist Discharge Coordination for managing complex cases that require challenging coordination of multi systems to discharge patients, along with supporting rapid turn-around of patients to their home, working with areas at the front door and the Swindon Co-ordination Centre to reduce length of stay or admission, by accessing appropriate community services and safety netting.

The post holder will be a skilled and knowledgeable professional and will be an advisor for patients, family/carers and internal and external staff on discharge pathways and know how to escalate challenging barriers. Their work will be underpinned by the Hospital Discharge Policy and Trust discharge escalation policy to manage stranded patients (21-day length of stay) and Super-Stranded patients (50-day length of stay).

The Senior Discharge Flow Coordinator will be required to advise, signpost, complete specialist discharge documentation whilst supporting the Discharge Coordinator Team. The Senior Discharge Flow Coordinator will support partnership working across disciplines and multiple agencies, building relationships across the BSW locality to support sophisticated dialogues to senior leads of service, consultants and social care partners acting as an ambassador for the trust to negotiate and influence, problem solve, defuse conflict and lead on holistic positive discharge outcomes.

Based in the Swindon ICA Coordination you will work as part of the Discharge Support Team.

Supported by the Matron for Clinical Operations and Flow, and working alongside the Senior Discharge Support Coordinators, and a team of Discharge Support Coordinators.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients first

Teamwork We will work together

Ambition We will aspire to provide the best service

Respect We will act with integrity

Takes a lead role in the discharge process to ensure the safe, timely discharge of patients, building competence and confidence and promoting a culture of prevention and early intervention with all staff.

To ensure discharge pathways and processes are monitored and unsatisfactory outcomes are investigated appropriately. This will include the review of complaints, datix and patient experience feedback.

Proactively supports staff to effectively manage patient flow delays, supporting the trusts work program to reduce incidence of stranded patients delayed transfers of care.

Follows agreed escalation processes for complex cases helping to avoid or resolve conflict if required.

Develops effective links and relationships with relevant professional partners to ensure as seamless a service as possible.

Has the knowledge and skills to deliver best practice when planning safe and timely transfer of care, to achieve best outcomes for patients, reduce length of stay and optimise bed usage.

In conjunction with the Matron and Head of Clinical Operations, tracks, assesses and monitors patient length of stay, delayed transfers of care/stranded patients and process related issues, maintaining accurate reports in accordance with strict national deadlines and liaising with service representatives as required.

Establishes key links with all members of the multidisciplinary team and facilitate the development of discharge planning expertise.

To ensure stakeholders are consulted and patient experience and feedback contributes to the development of the service.

Arrange multidisciplinary team meetings (MDT), chairing when appropriate to, and maintain precise documentation of professional meetings following correct governance procedures.

To lead in complex discharges and to have the ability to communicate at a level to ensure individual MDT meetings are conducted robustly offering clarity and understanding of the desired outcome.

Demonstrates good organisational skills and efficient use of resources when planning work priorities.

Acts as an effective role model, providing guidance in patient flow, complex discharge planning and safe transfer of care.

Demonstrates awareness of the specific discharge issues affecting smooth transition from acute hospital to the community setting, escalating problems as appropriate.

Demonstrates effective decision-making skills, responding to information received on late referrals


  • Patient Coordinator

    4 weeks ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    **previous applicants need not apply** **Hours**: 24 hrs per week - shift times include the following; 07.15-20.00 and 19.15-08.00. The successful applicant must be able to work flexibly to cover any of these shift times. An exciting opportunity has become available for an efficient and motivated person to join our team on the Delivery Suite and the ante/...

  • Patient Coordinator

    3 weeks ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    **Previous applicants need not apply** 24 hours per week - 12 hour shifts, Days and nights An exciting opportunity has become available for an efficient and motivated person to join our team on the Delivery Suite and the ante/ post natal ward. The successful applicants must demonstrate good interpersonal and IT skills. Shift times include the following...

  • Patient Coordinator

    3 weeks ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    **Previous applicants need not apply** 36 hours per week - 12 hour shifts, Days and nights An exciting opportunity has become available for an efficient and motivated person to join our team on the Delivery Suite and the ante/ post natal ward. The successful applicants must demonstrate good interpersonal and IT skills. Shift times include the following...

  • Patient Coordinator

    2 weeks ago


    Swindon, Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    previous applicants need not applyHours: 24 hrs per week - shift times include the following; and The successful applicant must be able to work flexibly to cover any of these shift times.An exciting opportunity has become available for an efficient and motivated person to join our team on the Delivery Suite and the ante/ post natal ward. The successful...

  • Patient Coordinator

    3 weeks ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    8. Review incoming correspondence and take action as agreed with the co-ordinating midwife.9. Ensure patients records, (both computerised and paper copies), are available and maintained throughout the patients care experience including filing when required.10. Responsible for recording Admission, Discharge and Transfer of each patient in a timely...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    **Hours**: 22.5 per week Would you like to work for an exciting and dynamic service within the NHS? We are looking to recruit an experienced administrator with excellent IT skills, who will be working with teams of health care professionals. This post will involve providing administrative support to the Discharge Support Team (DST) and the Clinical Site...

  • Trusted Assesor

    2 months ago


    Swindon, United Kingdom NHS Bath and North East Somerset, Swindon and Wiltshire ICB Full time

    Are you a skilled nurse, with an interest in discharge planning, looking for your next opportunity? Do you thrive on a varied workload and enjoy supporting a range of different patients and teams? If so, the Swindon Locality in BSW IBB is looking to recruit a Trusted Assessor to join our Locality Team and support Great Western Hospital, along with our local...


  • Swindon, United Kingdom Improve Veterinary Education Full time

    We are looking for a Digital Learning Course Coordinator to join our team for a fixed term maternity position (8+ months) and help us manage modular online learning programmes developed for veterinary surgeons and/or veterinary nurses. As a Digital Learning Course Coordinator, you will work closely with veterinary specialists and the multi-national Digital...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    1. To work as an autonomous practitioner managing and prioritising care needs through clinical assessment for patients with complex physical, mental and social care needs.2. Work closely with the ward-based discharge coordinators, inpatient therapy teams and social care teams to facilitate an early discharge where possible.3. Work with the clinical assessors...


  • Swindon, United Kingdom S & N Building Services Ltd Full time

    **Administration Coordinator** **New Look Oxon is a small but growing Construction and Facilities Management company that undertakes a variety of maintenance and project works across a diverse portfolio including the Ministry of Defence,** **We are currently based at RAF Brize Norton and Shrivenham but cover multiple locations across the South East and...


  • Swindon, Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    1. To work as an autonomous practitioner managing and prioritising care needs through clinical assessment for patients with complex physical, mental and social care needs.2. Work closely with the ward-based discharge coordinators, inpatient therapy teams and social care teams to facilitate an early discharge where possible.3. Work with the clinical assessors...

  • Senior Practitioner

    2 weeks ago


    Swindon, Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    1. Your duties and responsibilities will be undertaken on a shift and rotation basis covering 7 days a week, 365 days of the year. 2. To provide assessment, treatment management and discharge of adults and children attending the Urgent Care Centre.To supervise and provide management ( on a shift basis ) of Healthcare support workers, Triage nurses and Junior...

  • Senior Practitioner

    1 week ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    1. Your duties and responsibilities will be undertaken on a shift and rotation basis covering 7 days a week, 365 days of the year. 2. To provide assessment, treatment management and discharge of adults and children attending the Urgent Care Centre. 3. To supervise and provide management ( on a shift basis ) of Healthcare support workers, Triage nurses and...

  • Care Coordinator

    3 weeks ago


    Swindon, United Kingdom Aceso Healthcare Recruitment Ltd Full time

    _**Aceso are currently recruiting for a Care Coordinator for a client based in Swindon**_ **Duties**: - Coordinate and manage care for patients, ensuring they receive appropriate medical services and resources - Serve as a liaison between patients, healthcare providers, and insurance companies - Schedule appointments and follow-up visits for patients -...


  • Swindon, United Kingdom Thames Water Utilites Full time

    **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so...


  • Swindon, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is...

  • Senior Practitioner

    1 week ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen to join us as a Senior Practitioner (Allied Health Professional or Nurse) within the Urgent Treatment Centre (UTC) which is collocated next to the Emergency Department. The post holder will be responsible for providing clinical expertise to allow patients to be seen, treated, discharged or signposted to alternative service...

  • Senior Practitioner

    4 weeks ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen to join us as a Senior Practitioner (Allied Health Professional or Nurse) within the Urgent Treatment Centre (UTC) which is collocated next to the Emergency Department. The post holder will be responsible for providing clinical expertise to allow patients to be seen, treated, discharged or signposted to alternative service...

  • Senior Practitioner

    4 weeks ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen to join us as a Senior Practitioner (Allied Health Professional or Nurse) within the Urgent Treatment Centre (UTC) which is collocated next to the Emergency Department. The post holder will be responsible for providing clinical expertise to allow patients to be seen, treated, discharged or signposted to alternative service...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    To assess case simple patients independently. Formulate treatment plans, advise on rehabilitation potential and discharge options. To be responsible for assessing the medical fitness of patients before commencing treatment and to communicate immediately with an appropriate professional any change in patients status or other observations about patient...