Admissions Fraud and Compliance Officer

4 months ago

Cardiff, United Kingdom Cardiff University Full time

**Key duties**
- Support implementation of required processes for preventing and identifying admissions fraud, including potential financial fraud.
- Support the provision of detailed advice, guidance, and training on fraud identification and prevention processes and procedures to internal and external customers, in a timely manner.
- Collaborate with others to make recommendations for improvement of established processes and procedures.
- Using initiative and creativity, contribute to solving complex issues.
- Establish productive relationships with key individuals (University colleagues and external contacts) to help improve the level of service the team provides.
- Engage with appropriate forums and bodies to gain sector knowledge and insight on potential areas of fraud and compliance, making recommendation on appropriate actions.
- Gather and analyse data to inform decision making, establishing basic trends and patterns and provide reports and recommendations to senior management.

**Specific duties**
- Function as the key contact for identification and verification of qualifications and supporting documents, issues of financial fraud, and supporting compliance needs.
- Support the ASM to create, update, and deliver a suite of training materials, including a portfolio of genuine and fraudulent documents.
- Provide regular updates related to potential fraud, including reporting on cases, uploading reports to applicant records, and reporting to SVCT/Registry Operations, INTER, and Admissions.
- Manage the day-to-day relationship with Ecctis, Qualification Check, and other external partners involved in document verification.
- Support the regular review of Admissions fraud and compliance policies and procedures.
- Support the successful completion of internal and external audits.

**General Duties**
- Abide by all University policies and undergo appropriate personal and professional development.
- Engender a supportive working environment and promote health and wellbeing within the team.
- Uphold the Cardiff University Professional Services Values and Behaviours.
- Understanding the importance of confidentiality and sensitivity when undertaking all duties.
- Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures, and codes.
- Perform other duties not included above, but which will be consistent with the role.

**Person Specification**
- This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment with particular interest in Higher Education (HE) admissions, fraud prevention, or compliance, showing your transferable skills and aptitude to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.
- **IMPORTANT: Evidencing Criteria**-
- **Essential Criteria**
- Evidence of a high standard of numeracy, literacy, and IT literacy; A levels, NVQ3 or equivalent work-related experience.
- Evidence of administrative skills, including excellent attention to detail and working to a high degree of accuracy.
- Evidence of ability to set up standard administrative systems and procedures, and to suggest impactful improvements.
- Evidence of ability to communicate specialised information in an effective and professional manner, both orally and in writing, to a range of customers with varying levels of understanding.
- Evidence of ability to explore customer needs and adapt the service accordingly to ensure a consistently high level of service is delivered.
- Evidence of ability to identify problems and to use initiative and creativity to propose a range of practical solutions.
- Evidence of ability to work independently, manage own workload and priorities, to plan and undertake project work, and to meet specified deadlines.
- Evidence of a commitment to professional development.
- A willingness to be flexible and open-minded, with a positive and pragmatic approach to change.

**Desirable Criteria**
- Fluency in Welsh, written and oral.
- Evidence of ability to advise and influence key stakeholders.
- Demonstrable knowledge of Student Visa and Immigration requirements, including Confirmation of Acceptance for Studies (CAS), Academic Technology Approval Scheme (ATAS), and/or Higher Education admissions processes.

**Additional Information**
- Admissions plays an essential role in maintaining the reputation of the University through effective communication to the public and to external and internal stakeholders. The Admissions Team has a customer focused approach, and the team represents the University on a corporate level and involves all three academic colleges and constituent Schools.
- The Admissions Team is responsible for key links with external bodies such as UCAS and the Russell Group and aim to influence admissions practices not on

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