Treatment Coordinator

5 months ago

Birmingham, United Kingdom Impress Full time

We are **IMPRESS**. We believe everyone deserves a smile they’ll love.

Join the **IMPRESS **Growing Team as a **Treatment Coordinator** and Help People Smile with Confidence

**About Us**:
We are **IMPRESS**, the largest chain of **digital orthodontic clinics **in Europe, revolutionising the invisible orthodontic sector and bringing smiles to people's faces. Our unique combination of medical expertise and digitalization has earned us recognition as one of the **top fastest-growing HealthTech companies by Forbes**. Born in Barcelona in 2019, we have expanded across 8 countries with more than 140 locations, offering leading care and state-of-the-art technology.

**Why Join Us**:

- Attractive Compensation Package based on experience and expectations.
- Incentive program linked to KPIs.
- Permanent Full-time contract, 40 hours per week.
- Modern, beautifully designed clinics with high-end equipment.
- Special discounts & benefits on treatments, aligners, and products.
- Access to **IMPRESS **Club Benefits for discounts with partner brands.
- Comprehensive training for professional growth.
- Support team to help out with administrative procedures.
- Dynamic, unique, and fast-paced environment with impressive career development opportunities.

**Responsibilities**:

- Be the face of **IMPRESS**, deliver a world-class experience for every customer.
- Achieve KPIs and sales targets.
- Call and follow-up with customers to drive sales.
- Provide our customers with information about **IMPRESS **oral care products.
- Keep accurate records of customer interactions and activities for improving the patient journey.
- Help patients to finance their treatments.
- Coordinate with the booking agents and patient care for smooth appointment planning.
- Work with your team to create a positive, high-energy atmosphere.

**Requirements**:

- 2+ years experience in a successful sales position with B2C and F2F experience.
- Previous experience in the dental industry will be a plus.
- Energetic, well-organised and team spirited.
- Numbers-driven for sales and improving conversion rates.
- Passionate for customer relation maintenance.
- Excellent presentational skills for treatment introduction.
- Excellent verbal and written communication skills.

**Diversity and Inclusion**

Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results.

**Join us today and make a difference, one smile at a time**

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Flexitime
- Referral programme
- Store discount

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Birmingham, B1 1RS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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