Market Research Interviewer

3 weeks ago

Horsham, United Kingdom Gatwick Airport Limited Full time

Job Requirements

**To be the airport for everyone whatever your journey**

**Market Research Interviewer**

**The Opportunity**:
Are you our next Market Research Interviewer? We are looking for someone who can help us redefine what's possible for London Gatwick. This role is an integral part of the Market Research team, undertaking a range of face-to-face market research surveys and acting as the eyes & ears of the airport.

As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your career.

**What is the role?**

The Market Research team undertake a range of surveys to collect information on the opinions, experiences and preferences of our customers that ensures we can provide the best service and inform future planning decisions for the airport. If you enjoy interacting with the public and are interested in helping to develop the airport of the future, then this is the role for you. It entails working both landside & airside, across all areas of the airport, acting as an ambassador through positive interactions.

Surveys are primarily conducted on tablets and most of the time you will work independently on a shift basis, but as part of a wider team. Shift times vary depending on the type of survey and passengers/flights being targeted. A typical week is 20 hours, rostered between the hours of 0500 and 2300, split over three 6-7-hour shifts per week. The roster is released a year in advance.

**What you'll be doing**
- On-airport face-to-face interviews undertaken on tablets using pre-loaded structured questionnaires throughout all areas of the airport.
- Independently planning for your day in response to quotas and flight demands.
- Interviewing in accordance with the Market Research Society's Code of Conduct
- Recording your quotas and updating spreadsheets on Microsoft Teams.
- Attending quarterly team meetings to contribute to the success of the wider team.
- Act as ambassadors for London Gatwick Airport, carrying out interviews in a positive and professional manner.

**Do you have what we're looking for?**
- Market Research experience is an advantage.
- Airport knowledge whilst not essential would be an advantage.
- Must be able to read, understand and speak English fluently, the ability to speak other languages would be an asset.
- Ability and confidence to work well as part of a team and autonomously under own initiative.
- Previous experience of working towards and prioritising targets.
- Excellent interpersonal, communication and listening skills.
- Be confident and able to approach and engage people.
- Able to go above and beyond to deliver great customer experience.
- Ability to work in a fast-paced and busy environment.
- Some IT skills and knowledge of MS Office package.
- Must be able to get into London Gatwick to start/finish work for 0500 - 2300.

**What's** it like to work here?**

We prioritise the professional growth of our employees and provide opportunities for people to continue their journey through ongoing development and support along with a total reward package that recognises your contribution.

We are committed to reflecting the diversity of our local community and the passengers we serve. We value an environment where everyone feels comfortable, respected, and empowered to be their authentic selves. As an equitable, diverse, and inclusive employer, we encourage different perspectives that redefine what's possible. Together, we form a strong and united team.

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