Oes Account Coordinator ERP

2 weeks ago

Warwick, United Kingdom BorgWarner Full time

BorgWarner’s Fuel Systems and Aftermarket business (“PHINIA”) is intended to separate from BorgWarner in late 2023

PHINIA will be a product leader in fuel systems and aftermarket distribution with balanced and synergistic exposure among Commercial Vehicle (CV), Light Vehicle (LV) and Aftermarket end markets, with embedded relationships with global OEMs and a focus on the global vehicle parc.

As well as being an industry leader in combustion technologies and chassis systems PHINIA will also be driving the transition to green fuels and hydrogen combustion by developing effective solutions to decarbonize the future of transportation.

The holder of the position will act as a primary customer interface for the Delphi Technologies OES (Original Equipment Service) business, representing us to the highest standards and building sustainable and intimate customer relationships to support achievement of our business objectives.

Main duties and responsibilities:

- To be operational customer liaison within DPSS for customers issues related to Orders, Shipments, Product Availability and Reverse Logistics
- To provide information to customers/internal team related to order status, shipments and support to maximize sales
- Manage operational liaison with customers for issues related to Logistics (Orders / Shipment / Returns / Freight)
- Ensure accurate order load, verify EDI orders are received and processed as expected, and that all orders adhere to Legal requirements
- Support in identifying pricing / credit issues and follow up for resolution
- Manage shipment preparation and liaise with warehouse for pick/pack and dispatch of goods to customer, ensuring compliance with customer / legal requirements
- Co-ordinate the processing of Goods Returns & Stock Cleanse requests, ensuring appropriate approvals
- Ensure electronic messaging is processed correctly (interfaces to warehouse, messages to/from Customers) related to customer’s orders/dispatches/billing
- Support sales forecasting process, with information related to orders & shipments
- Manage and report customer complaints, and ensure timely feedback and resolution
- Analyse customer availability, route cause and co-ordinate action plans to resolve issues
- Provide 1st level product information to customers
- Manage the issuing of Long Term Supplier Declarations, in line with legal & Corporate Policy.

**Requirements**:

- Second language, German or French, is desirable but not essential
- Customer service / SC&L experience is essential
- Highly numerate and computer literate. Working knowledge of SAP/EDI and Excel is desired
- Strong interpersonal skills with ability to lead and collaborate with other functions and other territories.
- Demonstrates self-motivation and drive, with strong logic, problem-solving and organizational skills.
- Demonstrates ability to hit deadlines and manage competing priorities across functions.
- Preferred: Experience of the Automotive Industry, preferably within Aftermarket business processes.

Internal Use Only: Salary

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