Patient Services Advisor

3 months ago


Halifax, United Kingdom The Boulevard and Horne Street Practice Full time

To have a thorough knowledge of all practice procedures. To work in accordance with written protocols. Opening and managing incoming mail Processing GP2GP Tasks Summarising patients medical records Coding clinical correspondence Managing Pathology requests Managing our online consultation inbox Managing our NHS Mailbox General day to day administrative duties Covering Reception & Telephones when required Maintaining absolute confidentiality at all times and being aware of all Information Governance and Data Protection regulations. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.



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